Tropical Smoothie Cafe — Restaurant in Louisville

Greeted upon walking in. I saw a sign on the door that said they were in happy hour time where smoothies were $5. I asked the cashier if that was true and if it mattered which smoothie i ordered or if it pertained to them all. She said all of them were $5. I proceeded to order all of my things including an extra smoothie just for the heck of it. I paid, got my receipt, and sat down. I then started thinking about the amount and thought it sounded a little off and upon looking at the receipt, i saw i was charged full price for everything. I brought it to the cashiers attention and she got the other girl there (who turned out to be the manager). Long story short, they told me they don't do refunds and could only offer me another item from the menu. I had already ordered additional things and it was just myself and my son. We didn't need more stuff. Besides, its 2025, how can their POS system not do refunds!? They offered a gift card for the next time i come in but i told them i never go there and honestly, i probably never will again. The girl that made the mistake wasn't even apologetic. She just started working on someone else's order. I spent 25+ mins in there for 3...

I won't be back. I have gotten smoothies here several times, and loved it and this time I use the app to order. It added a 15% tip without asking me. When I tried to cancel the order, and just order in the store, it wouldn't let me. When I spoke to the girl in the store about it, she said that had never happened before and that it was weird. I took that to mean that she was saying it was my fault, but maybe I was being sensitive. She said there was nothing she could do and she could call her manager, and if I didn't see the refund in the next 5 to 7 days, to call them back. When I pointed out that I was paying for the smoothie twice, because she's charging me again in the store, she said that that was the only thing they could do. I asked if there was something I could have to show that we had spoken and I was promised a refund, and she told me about calling her manager, and restated everything she had already told me. At that point I just said never mind. I have no problem tipping, I just don't want to be tricked into it. So this will be the last smoothie I...

I had the most heinous experience today with the location at Bardstown road in Louisville KY. My wife and I frequently order from you all, and we have never had worse service that I can recall. We put in an order for some smoothies and after 2 hours never received them. The order was placed in your app for four smoothies. The door dasher finally dropped off the order after 2 hours and it was incorrect. On top of that, the app charged our card 11, that's right, ELEVEN times and took my points away as well. After we realized all of the errors with the order we called the location to get it sorted out. They refused to help, or refund our money. They blamed the charges on the bank, and the order on the door dasher and basically said good luck on recovering anything. The manager and owner of the store refused to speak with me, would not contact me and left it in the hands of a 3 week old employee. I am beyond baffled and extremely aggravated at the lack of accountability here. I need to be contacted with a solution to this problem...