Red Robin Gourmet Burgers and Brews — Restaurant in Loveland

Nothing I hate doing more then having to post a review that is not positive, but the only way to grow and become better leaders, employees, and a better business is to learn from your mistakes.

Friday evening (12/16) we called around 5:20 to inquire about the wait time for a party of 12 (8 adults 4 children) the host informed us it would be about 10-15 minutes and took our phone number down. Moments after we received a text message confirming our waitlist and it quoted us 30 minutes. Perfect no problem as it's a Friday night and we have a large party. We arrive at the restaurant around 5:35 and check in, they inform us it will likely be another 15-30 minutes. Once again no problem. Thankfully our kiddos (aged 1, 2.5, 3.5, and 6) are all extremely well behaved as we ended up waiting there from 5:35- 7:25 and never ended up getting a table!!!! Twice we went up to follow up about a potential table as group after group after group had been seated ahead of us (none of which had called ahead). Each time the host said "just waiting on one more table" then another 30 minutes would pass and nothing, and them another 30 min. After this had gone on multiple times we heard "chit chatting" amongst the hosts at the front about US. We were extremely respectful as we waited, we only asked for a simple update as there was seemingly no hope for us ever getting a table. What was extremely frustrating for us was there was NO point in which a host came over to us to ask if they could get us anything or if there was a possibility of splitting us into two tables instead of one since they clearly could not accommodate that (which AGAIN is understandable due to being a busy Friday night) but instead they stood up there, 3-5 hosts at a time, chatting, being on their phones etc. If you have time to sit behind a stand while there are no customers walking in and chat and sit on your phone then you 100% have time to check in on your guests who have been waiting in your lobby for over an hour for a table you said would be ready within10-30 minutes. I have worked in retail for 10 + years and the lack of customer service was extremely disappointing. I would have had way more respect if the hosts had been running around like a chicken with their head cut off but instead I had to sit and watch them talk and hangout on their phone rather them coming up with a solution to help their guests. After we overheard them talking poorly about us we gathered our things and left as we will not be spending a single penny at a place who treats others that way. I hope you take some time to reflect on teamwork, customer service, and leadership so this never...

We don't go to Red Robin that often, but when we do, we usually have great food and great service (in other locations). I took my son to the Red Robin on Skypond drive in Loveland Tuesday, September 5th. They were not busy. The hostess who seated us was Eddie and she was very friendly and sweet. She sat us at table 12. My check number is #390004. I paid at 6:38p.m. on the table top device. Our server's name is Rachel, and she was the most unprofessional, rude server I've encountered in a long time. My son ordered a burger and I ordered a BLTA. The food came and the burger was awful, the bun was hard, the meat was tough and had no flavor. I'm not sure it was beef. We pushed it to the edge of the table hoping to get somebody's attention. Rachel was ignoring us and would not even refill our drinks. She was too preoccupied with a larger group that came in after we did, and they were people she knew so she spent her time consumed with this group. We could hear their entire conversation, so I knew she was friends with them. I had to give my son half my sandwich so he had something to eat. A man dressed like the manager walked by several times seating other people on occasion. He also never acknowledged the uneaten burger. When we were done, Rachel showed up and asks how is everything was (finally). I told her nicely that my son did not like the burger and her response was oh, hahaha, why? I explained the bun is hard, the burger is extremely dry and flavorless. In all honesty, I'm not sure if it was even beef because they do serve veggie patties and gluten-free patties. Keep in mind by the time she came to our table we were finished sharing my BLTA. So when she asked my son if he wanted anything else he said no thanks. She turned from the table to walk away and said, GOOD! Seriously, who speaks to customers like that?! To make things worse, she wouldn't deduct the uneaten burger from our ticket, so we ended up having to pay $13.59 for something we didn't consume. Plus, our drinks sat there empty for the majority of the meal. Upon leaving, I left her a $5 bill for tip, and she was lucky to get that. Not only was she unprofessional, this was unacceptable behavior from a server. Her lack of attention, snarky comments and bad attitude needs a serious adjustment. We will never come back to this location...

RED ROBIN- MAKING A BURGER YOU CANT REFUSE

Let me tell ya somethin’ — I don’t write reviews often (ya know, I like to keep a low profile), but after hittin’ up Red Robin here in sunny suburban Colorado, I had to break my silence. Name’s Tom Johnson, totally normal guy from Des Moines, nothin’ suspicious about me at all, kapeesh?

Anyway, I walk into this Red Robin - Real nice. Not like that joint back in Brooklyn where Vinnie “Loose Lips” Maroni used to run poker in the freezer. (Not sayin' I knows anything about that) Nah, this place is legit. Family friendly.

First off, the burgers? Fuhgeddaboudit. Juicy, stacked high like my Uncle Paulie's pastrami and gabagool sandwiches! I ordered the Whiskey River BBQ burger. And don’t even get me started on the endless fries. Bada bing! They just keep bringin’ ‘em like it’s Sunday dinner and Ma don’t know when to quit.

Now lemme tell you about Jess — the server with the kind of service that makes you feel like your Nonna just made you a plate of ziti after Sunday mass. She's got the charm, the hustle, and a smile so warm it could melt the ice off a January stoop in Bensonhurst. She knew the menu inside-out, didn’t flinch when I asked for ranch and campfire sauce (don’t judge me or ya be sleeping with the fishes, capeesh?) Girl’s got heart, I’m tellin’ ya Jess, you got the sauce, kid. Don’t ever change. If I had a crew still, you’d be my consigliere of customer service, no question.

To anyone out there in the Witness Pro—ahem, I mean, anyone just lookin’ for a great burger and a server who treats ya like family without askin’ too many questions — Red Robin is the spot.

Kim was bene too

Ciao for now, — Tony Linguine .... I...