Dunkin' — Restaurant in Lowell

I was hoping to get a coffee but the employees were standing around saying "we have a large order you'll have to wait". This guy was waiting and said hey I need to get to work it's one bagel. The woman with grey hair seemed to choose to escalate him rather than expedite him. This led to a shouting match where she's screaming at the customer and the younger woman walked away to the cashier side. The guy was useless in this whole event. The woman told the guy he wasn't getting any food and banned him from the store so he was screaming because he obviously wanted a refund and instead of one of the two other employees refunding him the woman in the screaming match had to. I left because that was out of control.

This place was always slow and bad at their jobs but this was beyond anything I've ever witnessed. Absolute insanity. Everyone should be fired. Dunkin should just close this location as it's a total failure. Maybe the worst Dunkin...

The woman working there she was so rude to me, she acted as if she doesn’t understand me, and kept “explaining” things in an angry matter. Then she threw the donut I asked for in front of me. And when I collected the coffee it had hair on it, on the sipping opening. So I threw away the coffee immediately and the donut. I did not want to get in a fight with her. I did not want to confront her. I am only a visitor to the states, she has the “upper hand” but once I left I prayed to God, and I contacted DD customer service. Cause what she did to me was painful and unnecessary I haven’t done anything bad to her I haven’t said anything bad to her. Heck when she took a long time to help two other customers before me I didn’t complain and let her take her...

There is one girl name Sarah is so rude. That is my third time that she did that to me. I order my Latte on my mobile app and when I went to pick up, she said we didn’t have your order. And while I’m getting my phone to show her my order, the other lady hold my coffee and said it’s ready. For the first time it’s okay and then it happened again. Now the third time she said I don’t have your Latte and gave me back my money with a bad attitude. I told her I want to talk to the other lady and she acted like she didn’t want to. I told her again that i want to talk to the other person and she did go back there while the other lady came back my coffee AGAIN. I hope the manager will do something about this. Other people are very nice except...