Pizza Hut — Restaurant in Lower Allen

😡 UPDATED REVIEW 1⭐️ JAN, 2025 We are once again beyond frustrated and disgusted by the extremely poor customer service from our local Pizza Hut located @ Hartzdale Drive, Camp Hill❗️ Not once, but twice in the last week we've spent 2+ hours just trying to place a very simple delivery order. But between employees with little knowledge of how their internal systems work & Pizza Hut's sorry excuse for a properly functioning website that repeatedly froze up after submitting payment with a credit card, bank card, and later by also selecting the option to pay cash when it failed to provide us with confirmation of the order or estimated delivery time after paying by card, and then when it finally appeared like it was processing our order AGAIN an error pops up advising to schedule our delivery for a later date as though they had now closed although they were opened for nearly 2 more hours. The 2nd night that this happened we finally called the store again to place the order and they were of NO HELP, but rather informed us something's wrong with their register that it doesn't always work for them (really 🤔❔️) and that the new system Pizza Hut uses now is much worse than the old system Pizza Hut used! They supposedly did try placing my order when I gave it to them (1 large Pizza, mozzarella sticks, and 1 dessert item) but then informed me they couldn't take my payment because their system was also trying to schedule my delivery for a later date although they were still scheduled to be open for another 43 minutes and my address is only a few minutes from their store ! So I then ask why they can't simply make my order, allow me to pay cash tonight, and then add it to their drawer or system tomorrow when they have their Support Tech or whoever it is they explained to me would have to come in to resolve the problem. However, that evidently was too difficult or too much of a hassle for them because they supposedly couldn't do that, or maybe just maybe, they wanted to close shop 43 minutes early. The hours that we spent /wasted twice in the last week trying to place the order on their ridiculous website and communicating with them meant nothing to them I guess! It's mind boggling that any business can stay a float when they conduct their business as this Pizza Hut does❗️

ORIGINAL REVIEW 4⭐️ THURS, 12/8/22 I can't say enough good about our Pizza Hut delivery order a few nights ago from our local Pizza Hut located on Hartzdale Drive, Camp Hill and the improvements they evidently made since we last ordered from them several times back in February thru late Spring! Improvements to the overall quality of their food, such as the way it was prepared & cooked, better ingredients, value/amount of food for cost, freshness, order accuracy, etc! As well as to their delivery service & DESPERATELY NEEDED IMPROVEMENTS to their In-Store customer service, compared to the MANY poor experiences we had previously been accustomed to for 3+ years prior to the pandemic even beginning. Especially the HORRENDOUS SERVICE from our local Pizza Hut mentioned above!

I genuinely hope the great order & delivery experience we had a few nights ago is the new norm for this location and not just a fluke (based on many past experiences). I would have provided 5⭐️ rather than 4 for the review if we had at least 2 or 3 orders with good experiences to rate them on, but that's not the case. This most recent order a few nights ago was without a doubt the best experience we've had from this specific Pizza Hut location and we've lived at our current residence for more than 13 years now.. Keep up...

Absolutely HORRIBLE! We ordered pizza from them this Christmas Eve like we do every year as tradition however this year we were met with disappointment. We ordered through the app with a pick up time of about 7:35. The store closed at 8pm for the holiday. My boyfriend waited outside for a good bit for curbside thinking they were running behind. When he went inside to find out what was going on he was met by a woman employee who said they didnt even have our order up yet. Then when he tells her we have the receipt in our email and it says this time she then said "we dont have the product to make your order and we just now closed at 8 so I'm cancelling all of these orders." He called me upset while standing in the store to tell me what was going on and I tried to call the store but it sent me to customer service since the store closed. While explaining my upset to customer service she placed me on hold in the middle of me talking and never came back. So we had no dinner for that evening because we were not given the food we ordered and paid for. THEY STILL CHARGED MY CARD $31.80 and I'm still fighting to have someone from corporate call me back for a refund. The last time I ordered from there a few weeks prior I got a call from an employee telling me they didnt have regular crust and I would have to choose another crust but wanted to upcharge me for pan crust. It's not my fault they didnt have product and I refused to pay the upcharge. At this point you lost a very loyal customer who poured money in to...

Terrible customer service! Stopped in to get a small pizza box w fries. The lights went out while preparing my order. It was caious. We were asked to wait outside for safety, which is fine. Afterwards they were unable to complete my order or refund my money until the system came back up n that was an unknownat the time. It was getting late n I needed to eat. They told us to come back later or next day n deal w the manager, Jen. I had to drive back the next day to go to that store again to get my refund. Not going back there anymore. They could of handled it much better. Instead of inconveniencing me n the other customers they could of maybe given us a written credit to use whenever we wanted. Maybe a free soda today when I stopped in OR even to say "l am Sorry about that..... " Nothing just ignorance n bad...