Shawarma House & Grill — Restaurant in Lower Allen

During my recent visit, I encountered significant communication difficulties due to a language barrier with the cashier. When asked if I wanted everything on my lamb gyro, I confirmed that I did. However, not only did my order not include everything, but I was also overcharged for certain ingredients without being informed beforehand. Specifically, I was charged for feta cheese, which I did not request, and I did not initially receive onions, which I would have wanted. Additionally, the white sauce provided was supposed to be tzatziki, but its consistency and taste were noticeably different. It was extremely thin and was applied while the gyro was still on the grill, resulting in it being hot instead of cold. When I finally received the onions, they had been sautéed, whereas they are supposed to be served cold. Due to this overall experience, I do not plan to return to this establishment. I strongly advise others to check their receipts and verify their food to ensure they receive what they...

UPDATE: while the employees were too busy arguing and slamming stuff, they didn't shake the fryer basket and put scalding hot chicken and fries into the takeout container. Styrofoam is melted into the chicken and fries. The oil almost melted through the plastic bag and nearly burned me. I'm a manager at a restaurant and mall store. Do better for yourselves, employees and especially your customers. Completely inappropriate and unprofessional behavior, especially for a long standing place in the mall. Food is okay...it's food court food and they don't typically have a bad wait time. Employees are very rude at times and don't acknowledge you as they're too busy on their phones. I know no one is perfect, but this isn't my first time here. Employees were screaming, arguing, and slamming stuff while I waited for my order to be completed. Barely any communication from the person taking my order or anything....

My husband and I were left highly disappointed in the service after coming here and ordering 2 chicken and lamb plates. The lady at the front asked if we wanted everything that came with it. My answer was “yes, whatever comes with it please”. Turns out they ended up adding extra ingredients that neither of us asked for, totaling an extra $5.14. When I asked the lady why those were added (after asking for my receipt) as we did not ask for them she proceeded to give me $2 back in cash, kept the rest, and told the cook not to add the other ingredients, essentially we got charged for toppings we did not even get, as they kept the rest of the money. I only gave 2 stars as the food was not bad. I recommend asking for your receipt after...