Charleys Cheesesteaks — Restaurant in Lower Allen

I just had the most upsetting experience at this location. I ordered cheese fries, after taking 2 bites I noticed that there was a HUGE shard of hard, dirty plastic that must’ve broke off of a piece of their equipment. After finding this I just wanted a refund and did not feel safe eating their food, my bf brought it back up for me and politely requested a refund. One of the younger employees told us that he was advised by the older man cooking the orders that they cannot give us a refund and will remake it instead even though we clearly stated we did not feel comfortable eating their food at this point. They tried to force us to take a new order of fries, and when we gave some push back, questioning why we couldn’t just get a refund for the fries, the older man came to the front and threw the fries on the counter while yelling at us saying “ HERE YOU GO, HAVE A GOOD DAY HAVE A GOOD DAY BYE!” And proceeded to walk away along with the rest of the employees who then tried to just ignore us standing there. At that point, I felt helpless and didn’t know what to do, it then took me holding up the picture that I took of the plastic in my food and raising my voice in-front of a crowd of people for an older woman (who I’m assuming is one of the owners) to come to the register and pull out $3 which wasn’t even the full amount that we paid ($4.02). but at that point I just wanted to leave since they were all making me feel like I was crazy and put me in a position where I felt completely embarrassed just for a simple request I made regarding a mistake and huge food safety risk on their part. I wasn’t even going to leave a review about the plastic but the way that they handled the situation and treated us was so disgusting and degrading that I left in tears. Plastic or any materials that can come off of any equipment of theirs is a huge food safety risk and can cause major harm if ingested, I just wanted to bring it to their attention and did not even plan on making it a big deal. I will attach a picture of the plastic...

• CHEATERS * CHARGE MORE ON COMBOS * WORST CUSTOMER SERVICE * NOT HALAL ** I recently had an extremely disappointing experience at Charleys Capital City Mall, Camp Hill, PA. This branch has the audacity to charge an exorbitant amount for their combo meals. I ordered a large Philly cheese steak with a combo and they charges me $7 and some cents instead of charging me $3 and some cents. Upon asking she said that the strawbery watermelon lemonade is expensive. I ordered again to take away for my wife with a combo and this time i deliberately took Fanta drink and still they charged me $5 and some cents and this time I asked again and they said we gave you large fries and large drink. I had never asked for that. When i comprehended the staff started misbehaving with me and started yelling and asking me to leave. Very bad customer service and behavior.

The staff was very unhelpful and indifferent who seemed disinterested in addressing customers' concerns. Despite voicing my disappointment regarding the lack of halal options and the inflated prices, the staff showed no remorse or willingness to rectify the situation. This further reinforced my belief that the establishment was solely focused on maximizing profits rather than providing a satisfying dining experience. When i told i will give them low rating on Yelp and google he said I don't care, I don't care several times.

I am very disappointed and also I have doubt that they are even serving Halal or not how they are claiming it as upon asking the halal certification or halal print on the carton from which they are using beef they were not able to provide that.

I will request everyone to save themselves the disappointment and seek out a reputable establishment that truly respects your dietary preferences and offers fair pricing for...

This is the rudest customer service I have ever witnessed in my life. I saw the drink I ordered on the counter and asked ‘is this mine?’. There was a larger woman there (she refused to give me her name) who yelled ‘THAT IS NOT YOUR DRINK! STOP TOUCHING IT.’ to which I said ‘are you sure? Was it for John?’. She said yours is here. You only ordered regular, not large. I did not make it yet. My first question to the owner is: why wouldn’t she ask who I was picking up for instead of yell at me? I then asked: oh I wanted large. Can I get that and pay the difference? ‘No, I already made it’ I then noticed it was packed with ice when I asked for lite ice. I asked if I could have it with lite ice. She screamed at me ‘I already made it. I will not refund it!’ I said ‘I don’t want a refund. I want my drink made the way I ordered it’ she refused. When I showed her how much ice was in it. She said ‘don’t throw your drink on my counter’ I said ‘ok I’m not playing your drama games. I’ll report you to corporate because this is unacceptable. What is your name?’ She said ‘I will not give my name to you’ I asked her ‘is that allowed? And fine, I’ll give a description of you instead’ so long story short, this larger dark skinned lady yelled at me over a drink, refused to remake it when she made it wrong, and made me feel so down about a drink I was looking forward to. No one with that attitude should be working in customer service. Very disappointing. If you want your business to thrive, you will fire this...