Dunkin' — Restaurant in Lower Paxton Township

This location is not for the disabled. I stopped by here with my dad this morning before his doctor’s appointment, he just turned 60 and hasn't EVER eaten fast food or been to fast food places (very picky eater). I had a mobile order for a medium coffee and before I could tell him to stop at the speaker to inform the staff of what I was there for, he mistakenly drove past it. I worked at Wendys for quite some time so I know the struggles of being overworked, underpaid, being seen as nothing, and working in an environment where no one seems to respect you, so I can understand how a worker might think him passing the speaker is a blatant act of being rude and impatient, but my father just didn't know. After his stroke, he became deaf in his left ear, so he is hard of hearing and didn’t hear the lady welcome him and ask him what she could do for us at the speaker. When we pulled up to the window, there was more than three girls just standing around looking at us confused and I explained to them that I had a mobile order for myself. The older lady at the register refused to make eye contact with me and scolded me for going past the speaker. She said in a condescending voice, “make sure the next time you want anything from us, you need to say what it is back there.” I didn’t get the chance to apologize before they closed the window after handing me my coffee. She could’ve said it WAY nicer or worded it a different way. The younger girls were listening to the older woman speak to us that way, which is a bad influence for younger people and their work ethic. Why can't we be mature adults? Lets get over our egos! When I was a cashier at Wendy’s and a guest didn’t understand protocol I would try very hard to be kind and professional with my words. Just because someone doesn’t know or understand doesn’t make them stupid. And that's how it felt like we were being treated. Not to mention, my coffee didn't taste very good like it usually does from Paxton Street. All I'm asking for is for a little bit of kindness towards my father and I, or just in general. When I got my coffee and my dad started to drive off, he asked me what she said, and I explained to him the situation. He felt bad and I told him it wasn’t his fault for not knowing. Sorry for the miscommunication, but we don't care to be greeted with lack of respect and nastiness. Attitude like that has deterred me from...

I went into the store on the corner of 21st and Front St. to buy donuts. I came out with nothing. Upon entering, the woman at the counter asked what I wanted. I told her I needed to look just a moment. As I was giving my order, a woman from the back came to the register. The woman waiting on me didn't hear my order, because the other woman had interrupted. There was no "we'll be with you shortly," or "just a moment." (This was the key to the whole situation.) They continued to talk, and I waited, till I was fed up. I told them I may be back, when they're less busy, even though I was the only one in there at the time. An employee yelled, "Sir, I'm not busy now. I was angry, and restated that I'd be back another time. I left. As the door was closing, an employee came around the counter yelling. (I suppose I was loud too. (My voice booms, but I can't think of that, when it's most convenient.) I asked to speak to the manager. She informed me that she was the manager. She was closer, so I didn't have to speak as loud. She was talking about what they were doing that was so important. I asked if they were supposed to sell donuts. She had her hand on my shoulder kind of nudging me out the door. I noticed a young man standing next to her. I asked him what he was doing. Apparently, he was there to help throw me out if needed. I left with nothing and went to another Dunkin Donuts and had a very good experience there. (Linglestown Rd.) I have type 1 diabetes, my blood sugar was getting low, I needed to eat. That's a very upsetting situation. I didn't handle the situation as well as I should. Afterwards, I was concerned about those people in that store. They could have placed themselves in danger. When an angry person is leaving, let them leave. My concern is that someone else might have had a weapon or could have become very violent. A little courtesy can go a long way. Also, don't touch a person who is angry, the situation can escalate quickly. Don't gather around someone who is upset for the same reason. Especially, when the situation doesn't call for it. I realize everyone is uptight any more for obvious reasons. But, people need to learn what escalates a volatile situation. The people at that store by the hospital need training. Kudos for the manager at the Linglestown...

I'm not sure if this location is under new management or ownership but it's a hot mess. I usually stop by if I'm in the area. The most recent time, a man and woman, whom I assume are the owners were out at the speaker changing the signage. They were arguing nonstop and would not move from in front of the items menu. You couldn't even order without them arguing while you placed the order. They never have the donuts you ask for and give you a choice of maybe two kinds which were stale. I ordered a frozen hazelnut coffee which there was so much hazelnut, I ended up tossing the entire thing away. It also was watery and that's typical of this location. The biggest issue is the girl who works at the window consistently. She's extremely rude and short with customers. This last time I was behind who I'm assuming is a friend of hers. I sat for a good 5 minutes while they continued their conversation and laughing even after seeing me pull behind. The conversation was about going out and getting drunk and things you really shouldn't be discussing while on the clock. When I got to the window the giggly girl was back to being rude and acted like I was a bother....