Applebee's Grill + Bar — Restaurant in Lubbock

Title: Outstanding Experience at Applebee's Lubbock, TX - Thanks to Manager Lynndsy

Wish I could give six stars

My wife and I recently visited Applebee's in Lubbock, TX, and we had an absolutely fantastic experience. From the moment we stepped foot inside, we were greeted with warm smiles and exceptional service. We were fortunate enough to receive some incredible recommendations from the manager, Lynndsy, which truly made our evening unforgettable.

Lynndsy's expertise and attention to detail were evident as she suggested we start our meal with the combo appetizer. We took her advice and were blown away by the variety and quality of the appetizers. It was the perfect way to kickstart our dining experience and whet our appetites for the main course.

Speaking of the main course, Lynndsy highly recommended the fiesta lime chicken, and boy, were we glad she did! The dish was a delightful fusion of flavors, with tender chicken smothered in zesty lime sauce, topped with a colorful medley of peppers and onions. Each bite was bursting with taste, leaving us craving for more.

But it doesn't end there. To top off our evening, my wife expressed her love for a good Bloody Mary, and Lynndsy kindly offered to make her the perfect one. And perfect it was! Lynndsy's attention to detail in crafting the drink was evident, and my wife couldn't stop raving about how delicious it was.

Throughout the entire evening, Lynndsy's exceptional customer service stood out. She was attentive, friendly, and genuinely seemed to care about our dining experience. Her passion for the food and dedication to ensuring our satisfaction were truly remarkable.

The atmosphere at Applebee's in Lubbock was cozy and inviting, and the staff as a whole were efficient and accommodating. However, Lynndsy's recommendations and personalized attention took our visit to a whole new level.

If you find yourself in Lubbock, TX, Applebee's is a must-visit, and I highly recommend seeking out Lynndsy for her expertise and excellent customer service. Our experience was nothing short of outstanding, and we will definitely be returning to try more of her recommendations.

Thank you, Lynndsy, and the entire team at Applebee's Lubbock, for a memorable evening filled with delectable food and exceptional service. You truly went above and beyond to make our...

Definately not the best visit tonite. When we arrived, we had to wait almost 2 minute to be greeted by the hostess. Then we waited 15 minutes for the server to arrive to take drink orders. We all ordered the salad, appetizer, entree for $12.99 - 15.99. 1 salad arrived with one server, then another salad arrived with a different server. 8 minutes later, the other 2 salads and 1 appetizer arrived with yet another server. 4 minutes later, 2 appetizers and 1 entree arrived...and we are still eating salads since they didnt all come out at the same time. Our waiter then brought 2 more entrees. The fourth entree finally arrived by yet another server 7 minutes later. My order was not exactly right - ordered 6 oz sirloin, medium and a loaded baked potato with everything on the side. Thr steak was actually med rare and everything was piled on top of the potato. Since our server was MIA, I just scraped off what I didnt want and ate the steak - good thing I am not totally adverse to med rare. Our server came around 1 time and brought me another water. After we had finished, some other guy came and said "Let me get the plates out of your way". Never asked if everything was alright or anything. I was taking care of the check, so I didnt see him till he was walking off. As we left, I noticed that he appeared to be the manager because he was wearing a black long sleeve button down shirt. Once we got outside, we noticed the parking lot lights were not on, neither were the outside building lights (time was 730 pm and quite dark). We had 2 elderly people with us, 1 of which has visual limitations and using a cane. I had my husband go back in and tell them the lights were not on. After several minutes, the lights were still not on, so he went back in to tell then again. The response from the host was "I told the manager, there isnt anything else I can do". Finally, after we got everyone to the car, the lights finally came on. I have a problem with a dark parking lot...too many trip hazards and curbs that are hard to see are dangerous for anyone, not just the elderly with...

Where do I even begin? I should’ve trusted my instincts the moment we pulled up to a restaurant that looked completely abandoned from the outside—no lights, no signs of life. Maybe that was my first warning. But we pushed forward, only to be greeted by a hostess who seemed more interested in complaining than seating us.

Then came the confusion. Who was our waiter? Nobody knew! It was like a game of hot potato, except the only thing hot about this experience was my growing frustration. Meanwhile, other diners around us began reaching their limit and left. I should have followed their lead.

Eventually, we managed to order drinks and an appetizer. The appetizer was warm (a miracle), but that was the last stroke of luck for the night. After waiting for what felt like a full season of my life, we finally got to order our entrées. Then we waited… and waited… and waited. When the food finally arrived, it was cold. Not just “sat for a few minutes” cold, but “straight out of the fridge” cold. My salad’s chicken? Ice cold. My boyfriend’s steak? Cold and undercooked. His mac & cheese and fries? Cold. At this point, I wasn’t sure if we were dining at Applebee’s or auditioning for a survival show where we had to eat raw food.

We flagged down our waiter (after, you guessed it, another eternity), and he kindly said the manager would take the food off our bill. Sounds simple, right? Wrong. That process took yet another eternity. Meanwhile, I watched more customers grow impatient. One table left. Another table hadn’t even gotten their food, and when they reminded their waiter, he forgot what they ordered. Another table’s margaritas? MIA for 30+ minutes. It was chaos.

To say the least, I will never be stepping foot in this Applebee’s again. I refuse to wait another eternity for disappointment. This location either needs new management or a full-on exorcism. Honestly, should I be calling the health department? Because I’m...