IHOP — Restaurant in Lubbock

I want to start this review by sharing the experience my boyfriend and I had last night at this IHOP location. Unfortunately, it was extremely disappointing and reflects poorly on the management and evening staff. We arrived around 8:30 PM and were never greeted upon entering. There were only two servers listed on the section sheet, so we tried to be understanding, assuming they were just short-staffed. That was our first mistake. After several minutes of standing there without being acknowledged, I went to use the restroom while my boyfriend stayed up front. On the way, I noticed a staff member eating at a large booth and another lying down in a booth near the restroom. It was clear that several employees were off-duty or simply not working. Meanwhile, every single table in the restaurant was covered in dirty dishes that looked like they had been sitting there for quite a while. The place felt neglected and unsanitary. When I returned, my boyfriend explained that a woman had attempted to seat him, but upon realizing there were no clean tables, she told him to sit back down and wait. Shortly after, a man came in to pick up a to-go order he had already placed. He spoke to the same woman, and instead of helping him professionally, she responded with visible attitude. When he asked when his order would be ready, she looked at the kitchen, shrugged, and said, “I don’t know,” followed by a laugh. It was incredibly unprofessional. The man sat next to us to wait for his food and asked if we were also waiting to be seated. When we said yes, he seemed frustrated and went back to speak with the staff. She told him, “Yeah, I know. I sat them there. I’m waiting for tables to be cleaned.” However, I could see another woman had already cleared multiple tables — it was obvious we were simply being ignored. After the man argued with her, she quickly rushed to get his to-go order, and as he left, he wished us “good luck.” We waited about five more minutes before deciding to leave as well. I want to be clear: I’ve never had an issue with the morning staff at this location. They’ve always been great. But after this experience, I won’t be returning during the evening shift. Management seriously needs to reevaluate the night team. It’s unacceptable to pay employees to sleep in booths, ignore customers, and treat people rudely — all while the restaurant is in complete disarray. This isn’t just bad service; it’s a total breakdown of...

I went with a group of people, so I had no choice but to eat there with them. Years ago there was a waiting line. Tonight, right after church there was only one group of people there, almost empty. I knew something was wrong. If I had been by myself, I would have left right then. Apparently it was empty because of the high prices. Over $17 for a chicken fried steak. One group of people in the whole place and they put us right next to them. Two adults with 10 screaming kids watching their phone at full volume. Prices were extremely high. Cheapest meal was two eggs, two pieces of bacon, two pancakes. So that's what I got. My bill was $7.67. I gave the waitress a $10 bill. She brought back two $1 bills, and that's it. I got up to ask for the rest of my change. I showed her the receipt, while holding the two $1 bills.She said: Oh we just round it off because we don't have the "jingle", meaning silver and copper change. She was eager to take those two $1 bills as a tip, which she thought I was going to do.But since she would not give me all of my change, I told her that was messed up not giving me all of my change. After a few minutes a different waitress walked up and gave me a quarter as the rest of my change, which was still not correct. Started to just give her that quarter as a tip. But instead I gave her nothing because she deserved nothing. And that it was messed up that out of all those empty seats in the place,which used to be fully packed, they put us right next to that group of about 12 noisy people. I had to get up and get away from them on the opposite side of the restaurant until my food got there. I'm in my late '60s, and that was the worst restaurant experience...

Ate at this Ihop 2 days ago. When we got to the front door, there was a list of 4 items they were out of. No big deal, we don't usually get any of those. We were greeted and seated within moments of entering the building. Our order was taken and drinks were brought out promptly... then comes the food. :( sighs all around. My husband had ordered and omelet that usually comes with a white cheese sauce on top. He asked about it, waitress went to check, came back and told us they were out of the sauce. I ordered a BLTA (bacon, lettuce, tomato, avocado for those who don't know), my sandwich arrived without the avocado.. I also asked for a side of fruit instead of fries.. no fruit was on my plate either. I asked the waitress and was told they were out of fruit, she then went to check on the avocado. When she came back she had a bowl of really brown avocado and said "the cook said all of our avocados are bad but we have this for you." We asked for the manager which was our next mistake. She told us she was new, which is fine, but if you have ANY management experience you know to listen to the customers complaints first before saying anything. She was rude, snappy, and interrupting. She ended up asking us what we wanted her to do.. whether it was a discount or something. We weren't looking for a break on the bill at all, just a better IHOP experience. We frequented this IHOP due to our work schedule and it being open 24/7. Unfortunately that will probably be the last visit...