Fazoli's — Restaurant in Lubbock

I am so appalled by the service I received today. Let me paint the picture for you. We are headed home from church, and my kids specifically ask for Fazolli’s- we get there and it’s 10:50 so I told them we would have to wait until 11am when they opened… they agreed. My son requested we sit in the drive through as the first person in line- so we could order when they opened at 11am. We patiently sit there. We don’t try to get their attention at all until it turns 11am. We then move the car back and forth a couple times just to see if maybe they didn’t know we were there- (this is about 2 min after 11)… no one answers after speaking, etc. I decide to drive up to the window, in case their speaker want working or something (that actually was the case the last time I was there about a week ago!). I pull up to the window and can see someone inside moving around. They ignore me after repeated attempts to get their attention. Finally - 2 min later- she opens the window- and says smugly, “can I help you?”- I said, “yes we’ve been waiting and…” she interrupts me and says “If you will drive back around I’ll get your order there.” I said, “we were waiting there- can you not just take our order here?” And she repeats herself in a super rude tone, “I said- if you drive back around- I’ll get your order there.” At this point she shuts the window and proceeds to ignore me. This girl- Lasandra-has a “certified trainer” shirt on and she made it very clear that 1. SHE had the power 2. That I was somehow inconveniencing her. 3. That my patience of waiting and respecting their hours of operation meant NOTHING to her. I nearly drive off I was so livid at how I had just been treated (and for no reason)- but my kids still want spaghetti and breadsticks- so I drove back around. Luckily only one other car was in line- another gamble I was making after she made me make a loop for no reason! I get to the menu and she comes on the screen in a miffed short voice, “Order when you’re ready.” My goodness?! The day is just getting started and you treat your very first patrons like this?! And you’re a trainer?! This behavior continued further as I wait another 7-8 minutes at the window for food. When I ask for her name she snippily tells me “Lasandra” then the only kind words out of her mouth proceeded “Have a nice day.” Which came across as an attempt to save her own behind. Not kind or authentic by any stretch! To the franchise owner- this person may fill an employee need- but if she is treating others how she is treating me- AND teaching others that this behavior is acceptable- and this continues- you should expect a decrease in sales. I’ll go ahead and let you know that I’m happy to drive 2 miles farther to give Orlando’s my business instead. Less convenient- but BY FAR better service.

If you don’t mind being treated as less than human, enjoy the Fazolli’s service culture. As for me- I’ll take my kids and my...

Haven't been to a Fazoli's in a long time so I wanted to check it out, since I missed it. Now I don't.

The good: Very clean and attractive restaurant. I like the aesthetics. Also a decent amount of counter height tables and chairs in addition to standard height seating.

The employees are on top of everything! They clean the tables as fast as people leave. Also nice and roomy. You're not going to be tripping over other people when you get your refill. Place is very clean, staff is friendly and prompt. Sweet tea is very good.

The not so good: The food. It's just not as good as I remember it.

The bread sticks were very greasy and salty, they have the texture of whole wheat but clearly are not. Were they out too long? They switch to a cheaper oil? Who knows. For the entree I had the chicken carbonara, vegetables were good but sparse, chicken was fine, bacon was pretty much just fat, Alfredo sauce is ok, but the whole experience was very bland. No basil, oregano, thyme, or anything.

Also, insisting on tips for counter service is cringey. I will happily leave a small tip for takeout or counter service when the service is good, but stick with an informal jar on the counter and a simple yes/no/amount on the credit card machine. Making it so you have to give one (with no clear way of exiting out) makes it less of a tip and more of a service fee. And no one likes fees. Please bring back the informal jar.

I'd only recommend it if you are on the clock and need something fast, especially if you are with a few friends from work, but unfortunately compared to other places, you will have no problem finding a much better value at the same...

I had visited this spot because I was in need of something fast for myself and to take lunch to my daughter at her school. The girl behind the microphone rushed me with 3+ question every second. Not even allowing me to think. I found it highly rude. I asked her what I ordered because she wasn't even allowing me to think, she recalled the order so quickly I just went with it. At the window she apologized, stating that she was just wanting to make sure I was "given the right tea" which made zero sense. She did this my entire order. Turned out once I got up the road, the meatballs I wanted for myself were not ordered, To say I was upset was an understatement. I was starving and didn't feel like I was okay. After eating a couple of the bread sticks Intended for my daughter, I dropped her food off at her school, went home and made myself something to eat.

I'm sure her manager hears how she rushes people. I am sure I am not the only person she had done that to. That has to be the worst thing to do to a guest when they come into your business. Why would any manager on duty allow people to be treated that way?

I waited 3 days to write this review so I wouldn't be writing a review in the moment I was upset. Still find it highly rude.

10+ people around her and not a single person holding her accountable for how she...