Nora's Mexican Food Restaurant — Restaurant in Lubbock

New update 11.11.23 - arrived about 1245 pm and was tokd it would vw a few minutes to get some tables cleared. Another guy came in behind us and was seated immediately. We were then told we could sit at the bar or wait 15 minutes for a table. We sat at the bar and watched several servers eating donuts behind the bar, then not wash their hands before they went out to check on their tables. Watched one of the servers clear off a table that had coke bottles that were half full and creamer bowl and sat them on the back counter of the bar. Noone touched them at all during the hour that we sat there. Took almost 5 min for the cashier to come over to give us menus and take drink order. Very disorganized service today. No one specifically to manage the customers at the bar, 3 different people stopped by and asked if everything was ok. The people that sat next to us waited 10 min to get their drinks and when their caldo finally came out, it was cold and had to sent back. Food was slow arriving again this week, but was good/flavorful. We also noticed they were not as busy this week...maybe because of slow, disorganized service???

11.5.23- This location just opened and we visited for lunch on Sunday. It was very crowded and we had to wait for about 10 min to get a table. Good size menu for both breakfast and lunch. It took awhile to get our food, but we really enjoyed the chops and salsa - the chips are thick and had been freshly made. Salsa is flavorful without being too hot. Several managers and owner stopped by all tables to thank everyone for coming in and asking about the food. Portions are generous and we saw alot of to go boxes for leftovers, including my husband! We will definately be coming back for more delicious food...

I suggested nora's to my coworkers because I've been there in the past. Was let down by the preparation and overall quality of the food. My order was $36 for 2 entree plates and queso. One of our entrées didn't come with rice or beans (I called back and the lady said its not supposed to come with it), and we got a #25 which was suggested to us over the phone when I told the lady we wanted a chicken fajita burrito prepared like the #22 vaquero. The chicken in the #25 was just boiled chicken without any seasonings, not what I thought we would be served when I asked for fajita chicken.. chips are three dollars and come with a heaping portion of salsa in 2 2oz containers (sarcasm). We also ordered one without tomatoes and even though it's insignificant they did this wrong too. Good thing no one was allergic to them. Overall the food was mediocre and hard to enjoy after realizing all the short falls. I called back and was told everything was "supposed" to be that way.. its hard for me to understand how they charge $12.75 plus tax for an entrée and it doesn't come with rice or beans.. I really don't like leaving reviews but after the 5 dollar tip we spent more than 40 bucks for the food and didn't feel great about the money we spent. Ive liked this place in the past but the food quality isn't the same. I plan on posting pictures, but dont know how to attach them...

This place seems to go further and further downhill. From the stories the waitstaff(who seem to go through a revolving door) have told me, to my own personal experiences. The turnaround at this place is unbelievable. That has to say something for its leadership, or lack of, and management staff. The food isn't as consistent as it once was in the past. And trying to understand how others enjoy the food is beyond me. Mexican food shouldn't be bland. Constantly, orders are wrong and somehow, they run out of menu items. And not just appetizers-that are store bought and not fresh as advertised, as several employees have told me, but basic food items that should be in abundance. Ordering food in advance doesn't seem to help either. The last two times I waited for 30mins for an order I placed 30mins in advance. The last time the waitress was too busy playing on her phone and eating pizza, than to get my phoned-in-order. This used to be a very decent place to dine for some homestyle Mexican food. But has continuously fell further and further from what it used to be, and what at one time, could have potentially been. Needless to say, I do not feel I will go back to this place. Many places I return to, in hopes things have changed for the better. Unfortunately, I have run out of chances...