Texas Steak Express - Lubbock North — Restaurant in Lubbock

We eat here quite often, and 9 times out of 10, it's great! They offer yummy 1/2 price burgers (no side) on Mondays, from 4-6pm. We've only experienced 1 dry burger in our most recent visits. Other than that, the burgers always taste great! We like them because they taste like a burger you've grilled yourself at home. They serve it on a sesame seed bun, with all fixings & condiments on the side, so your burger doesn't get soggy before you make it home. We've recently had their ribeye's a few time's & while the flavor was really good, consistency was a factor. I think this was more maybe a problem in the actual meat & not the cook on the meat. 1 visit, the steak was super tender, cooked perfectly, while the next visit, the steak appeared perfect in color, great flavor, but tough as leather. I've had this issue at Texas Roadhouse MANY TIMES, so again, I think it may have just been the meat itself. The sirloin tips were decent. Cooked fine, but my daughter, who is bff's with black pepper, felt they were even too peppery for her taste. They definitely had a different, somewhat fragrant or herbal flavor that the ribeye doesn't & they didn't have the grill marks like the ribeyes, so it was more like they dad been cooked inside the foil rather than grilled. Could have just been a fluke. The baked potatoes are always one of our favs! The side salad that comes with the steak dinners shouldn't be called a side salad, and the rolls are served cold & just ok. The iced tea used to be the BEST IN TOWN, but sadly, it's not good at all anymore! We don't even accept the free tea they offer on pick ups or the tea that comes with some meals. Tastes like bad instant. So, like any place, there are hits and misses, but it's definitely worth trying if you haven't. The good definitely outweighs the bad. They offer delivery, drive-up, and walk-in pick-up,...

I would give zero stars if I could. We ordered two filets. I specifically asked the girl on the phone how the chef prepared the steaks.... like does he lean towards over cooking or undercooking. She assured me that he cooked perfect to the specified order. I explained and went into significant detail that should he lean on way or the other, we need it more over cooked than under cooked. My daughter and I eat our steaks medium well or well. Never medium. And we live out of town so returning product is a burden once we get all the way home. So our order total came to $73.32 and our two filets were easily $40 of that. When I cut into the filets they were cooked very medium with several areas in the steak medium rare. I called them immediately. I was told that the manager was too busy cooking on the grill to come to the phone. I explained I was a customer and had just spent $73 and had a problem with my order. She told me she was the only person that could talk to me. So I explained the entire situation to her and she said she was the one that took my order. She explained that she has know Greg (the cook/manager) a long time and he doesn't cook steaks wrong. The best thing she could offer me was 25% off my next order. So now she is insinuating that I'm not being truthful and that I am lying about the steaks being undercooked. I told her the 25% off my next order is unacceptable. She said she wouldn't accommodate me in any other way unless I drove the steaks back to her, which I explained I was out of town. Steak Express not only lacks severely in customer service skills but they are also deficient in good business practices. They have lost this family's business forever. We will never again order from Steak Express and we will share our experience of how we were treated with...

I ordered from here and they forgot my kids cheese burger when I called back to ask about the burger the lady on the phone said she had seen them take the burger off the grill being very rude about it as if I was just trying to get a free meal they finally came with the burger the driver had forgotten it when I called back to talk to the manager about the lady who was being rude. Turns out she's the manager she a tried to flip things around still being very rude I asked to talk to a different manager she claimed to be the General manager so I called the other steak express and it Turns out she lied about being general manager. this expirience makes me never want to order from here AGAIN the liars name is Danny .

Edit: I've been reading the rest of the reviews and it seems like all steak express can say well seems like we dropped the ball there what they need to do is hire people who can hold on to the ball and not drop it

Update : it is now 30 minutes later and ooh what a surprise steak express has dropped the ball again they tried to come deliver us some MORE food we did not order they gave the driver the wrong address so now there's some more people out there waiting on their food. get it TOGETHER steak express what are you doing with your business worst expirience I've had with a restaurant. Maybe Danny can explain what happened to the other people Why there food is...