Pizza Hut — Restaurant in Lubbock

I placed a order for my husband to be delivered at his shop to try and save me a trip from driving across town. I have ordered from here before with no problems what so ever. But today I called at 11am right when they open to tried to order like I usually do and the young lady that took my order said it would be a 45 minute wait. I was fine with the wait and paid her with a credit card over the phone. I called my husband at 11:55am to see if he has gotten his lunch yet and he said no. I called Pizza Hut to check the status of the order the young lady said they were short drivers and my food was still there waiting to get delivered, I asked to talk to a manager because none of this was said to me when I placed the order. A man by the name of Charles got on the phone who said he was a manager. I told him what my complaint was and he said "well there is nothing I can do she said that she told you (me) I had a hour or more wait time". I told him that was not never said to me if was mentioned I would have went else where and he said well I can cancel your order and give you your money back. Charles said my oder was placed at 11:15am and there was still a wait time. I said okay so if I continue to wait and if my food isn't delivered by 12:15pm what are you going to do then and Charles response was NOTHING!!! I repeated what he said and he said yes that's right..I was surprised at how unprofessional and rude he was about the whole situation and NEVER apologized or try to make things right. I will be writing a complaint to corporate office, save your money guys and...

It's a long one...

This place is the absolute worst at ignoring any and all phone calls after 10:30 - 11:00 p.m. I live near this location, so if I want delivery, I have to order there. Months back, I had tried ordering there a few times over the course of two weeks. The phone would ring and ring and no one would pick up. Finally, one night I literally drove from my house to Pizza Hut while I was waiting for someone to pick-up the ringing phone, walked up to the door and watched while two employees and a manager ignored the phone. I knocked on the door, while still on the phone and the manager came to the door. I asked her if the phones were working and she said yes, showed her that I was the one calling and she seriously blamed her employees right in front of them. I told her clearly that she was letting them do that, so that is a management problem and I was going to leave a complaint on their website. As I was walking off, she called me a b*h(If you are reading this, yes I did hear you. Maybe just don't suck at your job.). Just now leaving a review because I just ordered there again, and I assume she still hasn't been fired yet because the same thing happened, so I just made an account and ordered online. And no, I am definitely not going to order there again after writing this review. This place seriously blows because the management is horrific. Delivery guy tonight was...

Horrible customer service I ordered a pizza on the app at 10:48 it said my order would be done in 15 to 20 minutes i went to pick up my order which I arrived at 11:10 because I live down the street and was stuck waiting in the line till 12:15 am i was the 2nd car In the line there was one car in front and 3 behind 2 of which backed up and drove off I couldn't even leave because someone was behind me finally I get to the window and asked why the wait was so long and the girl at the window said because they let the car in front of me order at the window who ordered 4 pizzas and wings where there are signs that clearly say no ordering at the window for pick up only she didnt even apologize and a guy named Adam came to the window upset because I wanted to cancel my order which was one pizza and mini cinnabuns only because my order was already a hour old and he wanted to argue instead of just simply canceling my order which is completely annoying given the fact that my order was done at 11:15 and I was Basically stuck in that line till 12:15 am this place is trash and the workers attitudes are horrible will never be...