River Rose — Local services in Lubbock

Terrible customer service. I bought a cute pair of shorts yesterday. The minute I got home I tried on the shorts again and put a small belt on, and one of the belt loops snapped immediately. The thread was definitely very loose. I put it back in the bag and today I tried to take it back. Whoever was working said "we can't take back damaged goods" and asked if my belt was too big for the loop! It was literally half the size. She texted her boss and her boss said they can't take it back because they can't resell it. How is that my fault?! I literally bought some shorts from them the day before and THEIR belt loop snapped! It's not like I ripped it off or I was out all night partying and it came undone. A belt loop on pair of shorts should be able to withstand the pressure of a small belt in my humble opinion. I understand return policies but they could have been nicer about the situation or more accommodating in general instead of being demeaning and asking if "the belt was too big". What kind of question is that?? I'm not an idiot. They need better customer service and in MY opinion, they should've taken the shorts back or at least given me a partial refund. I'm SURE they couldn't care less, but I'm never going back there again because of how...

I made a purchase through Instagram for a dress I had been wanting that I’d seen at another store. I wasn’t paying attention and I selected store pick up when I actually thought they were going to ship to the address I provided. The girls in the store called me not once but twice because they saw my address wasn’t in Lubbock and they wanted to make sure I got it. I asked them to ship it to the New Braunfels River Rose for me and they ended up just shipping it straight to me. It’s always amazing to find a store with good customer service and I can’t wait to...

This store is absolutely adorable and offers a variety of styles! I would definitely reccomend River Rose to any of my girl friends. Fair pricing, popular clothing, great atmosphere. River Rose is...