Whataburger — Restaurant in Lubbock

I would like to preface this with the following: I am a weekly customer at this location. As a college student, I would even go as far as to say that I rely on this whataburger location for sustenance. I know most of the night staff by name, and they remember my customizations.

I ordered 2 breakfast taquitos with hash browns and an orange juice with an additional whatasize Dr. Pepper. I did not receive the orange juice. I was informed that the cashier had mistakenly left it off of my ticket so I offered to pay the difference. Rather than re-ring it up correctly, the cashier rang the orange juice up on a separate ticket (for 1.99, much more than as part of a taquito combo). I went to the soda fountain to fill my cup and discovered that Dr. Pepper was out. An employee told me that it was a problem with the fountain and suggested Diet Dr. Pepper. I motioned to the cabinets below the fountain and suggested they replace the syrup. When I did this, I accidentally bumped the cabinet door. It was not attached with a hinge and fell freely onto the floor. I re-positioned it in place quickly. This is where this story gets unacceptable.

LISA STRONG. This is what is printed on her name tag, This woman approaches me in her tan button-down managerial shirt and says the following:

"Thank you for messing up my store!"

Taken aback, I knew not what to say other than "You're welcome"

She then asked me for my ticket, then proceeded to argue with me about why I should not receive a refund. After I continued to explain that I didn't want Diet Dr. Pepper, she interrupted me with a raised voice.

"STOP TALKING, Stop talking so I can process your refund and you can leave my store!"

Lisa Strong.

I had never been spoken to like that by a customer serviceperson, and never will again.

Until she mouths off to the wrong guy and gives up her job to a more deserving person, I now have to drive between four and five times as far to purchase whataburger. Needless to say, my consumption will be decreasing drastically. After such an experience, Whataburger will be lucky to retain me...

I have been going to this location for a few years now. The night Manager seems to have her hands full. The crew is only worried about personal gossip and taking breaks. The day crew likes to get an attitude when a customer points out they they are still waiting for their Oder. No to me 8 to 13 mins is acceptable. 20 to 40 mind. Is ridiculous. Getting my order wrong and having them fix it is beyond comprehension. Some of the clerks don’t know how to use the features if you have the app to get rewards. Sometimes I get what I want and sometimes I don’t. Then if you are asked if you want ketchup and specifically ask for spicy. And you walk out with none. Goodness what is this world coming to. It’s more of a hassle to enjoy a meal. Now, I recently called the corporate office to file a complaint and got told that I would get a call back. Well four days later still no call back. I called and got a manager with an attitude and I stated that I would call corporate again to get them to act right and to follow Whataburger code of conduct. Either way, go to another location until their district manager came set things right with them.

Updated. I spoke with Lisa Flores. She apologized and set things right. After speaking with her I encourage anyone to go there and enjoy your meal/meals as you should. Whataburger is a Texas based business. I will always be a customer. If you have any problems with any of the crew or the services. Please address them with Lisa. She will talk to you to straighten out any issues you may have!! ...

WARNING! AVOID THIS LOCATION! Walked into a dirty dining room full of sketchy characters who seemed to be taking turns bathing in the bathroom. Up to a counter where absolutely no one wanted to greet me or take my order. Because I didn’t want to be there long I just made it easy by ordering a Just-a-burger, but was mistaken. After waiting 22 minutes, getting very confused and annoyed to the hold up watching people who had ordered behind me get theirs first, I then heard the employees discussing my orders delay. The cook said “I didn’t know what it was, so I didn’t make it!”?!? I then had to step out for air, because I have worked in the fast food and customer service industry for over a decade in my past and couldn’t believe it. The EASIEST thing on your MENU and you can’t produce it after half an hour?!? I then walked back in and asked for my money back, and immediately got attitude from the child behind the counter who acted like because it was only $4 I should’ve just left hungry and mad. The “manager” or just slightly older child with a different shirt didn’t even offer an apology. Instead, he acted like the whole thing was my fault for confusing his cook?!? STAY...