Rise N Shine Donuts — Restaurant in Lubbock

Our son has a terrible dairy allergy. We asked the cashier that served us on Saturday (3/30/18 at ~12:20PM, a heavier-set Hispanic woman) if the donuts had dairy and she said no. My wife reiterated, it can’t have whey or any combination of milk. She went back to the back and looked at the ingredients to confirm it and again said that they didn’t. Fast foreword to later, we noticed that our son was showing signs of the allergy taking the course and would likely need medical attention. We called ANOTHER Rise N Shine to ask again if the donuts had dairy and in very little time, the person who answered said, yes. There is non-fat milk listed on the ingredients.

Needless to say, we are beyond disappointed with this location. They caused our son to have an outbreak. We will NEVER go to a Rise N Shine again. Even if it was simply the employee’s ignorance, it’s also the management’s fault for not telling the employees if their donuts contain the ingredients that people with food allergies are most commonly...

I am going to be fair since I have been to this store on a few occasions. I always try to get someone who speaks English and understands English. The other day my son asked for a few mild tamales. We loved them. They were so good we went back today and asked for 2 dozen mild only. Of course my luck I get the nice gentleman that does not speak English well. He even confirmed with me did I want spicy or mild. After the third time I understood his question. I told him clearly that I wanted all mild only. I get home and I have 1 dozen mild and 1 dozen spicy. Okay, its just food I know Big deal right? But he confirmed that he understood that I wanted Mild only. So what happened? Did we only have 1 dozen mild and the rest were all spicy. For 10 bucks a dozen I think we knew what we were doing. I don't know. I just know what I wanted. So they are useless to any of us. Cannot stand to eat in pain. Just not my thing. I will just stick to your Doughnuts. They have...

I almost feel like a new owner or manager has been at this location for about a year.. i use go all the time at 5am and get fresh kolaches and now.. They are stale, the sausage taste super old.. I feel like they made these last week.. today and the last 2 times i got a dozen donuts, they were so warm, when they cooled off, you couldn't take a donut without shredding it to pieces bc the bottom sticks to the packaging. I keep telling myself I'll never go back and i hope they get back to normal... But nope, customer service is not there! Food is now awful and go figure, they had no mustard. It would be nice if the employees cared about how they dress. They look like they woke up, scratched their head and...