Subway — Restaurant in Lubbock

I have eaten here a lot and i mean a lot.. I have gastroparesis and the only thing my stomach could handle was a subway sandwich for months.. So i ate here everyday for months, 2 or 3 times/day.. In the last 6 months, this place has gone downhill and i will never step foot in this location, ever again! Today I went in, the Lady took soo much time to help me, she decided to finally help but she wanted to do my order and an online order at the same time.. She took her sweet time bc she knew I was already annoyed by her not wanting to help us when we entered.. There's a guy back there that works there that was just hanging out in his open toed slides/sandals, going in and out of the store to smoke.. Then he's parked in a white expedition in the handicap spot.. The Lady finally starts making the food and i notice she had trouble folding the cold cut meat.. Well, when i finally sat down, i figured out why.. The meat was frozen. She continued to make our sandwich with brown lettuce and i asked for one small line of ranch.. Gushes the ranch on after I just told her i wanted very little.. Once I found out my meat was frozen, I asked if she could just warm up some meat instead of making another sandwich (because she took forever on the first one) and id throw the other meat away but.... The manager walked in and she said she needed to make me another one... I expressed i didn't want that bc she took forever on my first sandwich. So we grabbed our frozen sandwich and left... I've noticed the last couple months of going here, the workers always have their kids in the lobby, eating whatever chips they want, going to customers tables, climbing on tables and chairs... Getting whatever drink they want with cookies... If this place is suffering with loss and the numbers are down... This is why .. I've had neighbors tell me they won't go back to that location bc of the rude employees and the kids.. This location needs to make some adjustments. The manager is really good during the day, she just needs better help so she can do her job,...

Stopped for lunch today and ordered a 12" Philly for take-out. Got back to work and ate through the first half of the sandwich, and when I picked up the second half, I noticed there was mold all over the bottom center of the bread. I was disgusted knowing I just consumed a large amount of moldy bread. I called the store asking to speak with the manager and was told she was busy and could she call me back. I explained the situation and basically told I needed to bring the food back.

A few hours later, when I was able to leave work and go back over to the store, I was offered an appology and if I would like replacement food. I said no, but I at least wanted a refund. The refund was given, and the area supervisor said, "Sorry, I am not sure how that happened." I stated, I hope that I don't get sick from consuming this moldy bread."

At this point, I am over Subway. A few years ago, I had a bad experience at another Lubbock Subway, and that kept me away for a while. It was my first time back in years, and I had an even worse experience.

They had an opportunity to take a terrible experience that I just had and offer a more meaningful solution than the basic of...

First TK so much deserves so much praise. I was in restaurant management for 26 years. Disappointing this place choose to sacrifice guest over crunching labor dollars. Ok back to TK, this girl is amazing. She had 6+ cars in the drive thru and a dozen guest in line inside. Being totally by herself at dinner time is insane. TK kept her composure and worked her tale off, taking care of everyone while giving great customer service, as well as washing hands and regloving in between cashing people out and making sandwiches. There were people walking in from the drive thru frustrated, as well frustrated people inside, but TK stayed focused and took care of all of us. So disappointing that the company sacrifices service to extremely cut labor. By the way where was management, I’m sure they were home kicking back. TK and the Subway guest deserve so much better. We will not eat at this location moving forward, but if I ever hear of an opening for a better place of employment for TK, I will definitely...