Subway — Restaurant in Lufkin

I ordered a salad from this location. She asked if I wanted double meat, and I said yes, but she did not tell me that it would no longer be a salad then. I thought I was just going to be charged a little extra for the meat. Anyway, she goes to ring it up, and it is $14.60. I got some smashed avocado which was $2.50. Normally when I get avocado, it is only an extra dollar. I asked her why it was so much and she said that she had to make it into a bowl instead of a salad. She then started to argue with me while I was holding my screaming toddler and said that she could ring it up the way I wanted her to but that it would be more. I had to keep repeating myself that she could just ring it up the original way that she wanted to. Horrible customer service. I will...

I did a mobile order for the Subway off 1st street and Timberland, right beside McDonald's. I asked for certain things to be done to the sandwiches in the comment part before completing the order. Arrive to pick up sandwiches, noticed the line was extremely long inside, but thankfully I could skip all that and go straight to the pick up counter. Immediately, I seen they didn't do something I asked, which was wrap each of the sandwiches individually, because they were going to different places. Had to ask them to fix that, which they did. Left, got home, opened up sandwiches, to find they did not make them the way I ordered them. I do not understand why they even bother taking an order if they're just going to make it the way...

I used the app for the 1st time thinking it would make the process hassle free since the subway near me has a drive thru. Each condiment, vegetable, and customization is spelled out in the order on the app and yet they still managed to get it wrong. They left off several veggies that I had requested and skimped on lettuce of which I asked for extra. This is the worst experience I've ever had with this location. When I went through the drive thru, I didn't even receive a receipt so I couldn't take part in the email survey, where I would have left this lengthy review. I honestly think they didn't give me a receipt for that very reason...they knew the sandwich was made improperly and...