Sonic Drive-In — Restaurant in Lumberton

Didn’t even want to rate this place one star , service is HORRIBLE and I would like to file a complaint with the franchise owner. The whole night shift needs to be fired ! I’ve been there 2 nights in a row and they haven’t gotten one order correct NOT ONE!! But this isn’t the first bad experience there have been several I just now have decided to leave a review. There is no excuse for the service they have if you don’t want to do your job then don’t get one and if you can’t do it right you shouldn’t be left on the team! The first night I ordered a hot fudge Sunday extra chocolate (which was made correct) and a crispy chicken sandwich with only Mayo when we pulled around we had to correct order at the window and the girl working the drive through tried to tell the people working the kitchen only Mayo 3 times and they just continued while one girl swirled the gum in her mouth around with her finger (UNPROFESSIONAL) so of course the sandwich did not only have Mayo which we then had to pull back around for not including waiting several minutes for a chicken sandwich and just to mention the sundae wasn’t in the cup it’s usually in. The second night the order was a lil bigger we had a kids meal , hotdog meal, and a burger and a crispy chicken sandwich meal … YET AGAIN they just couldn’t get it right lmaooo they didn’t give us a drink nor the whole chicken sandwich meal which all was paid for and I will take fault of not checking my order before I got home but this is ridiculous and I have so many other bad experiences and long unnecessary waits when they aren’t even busy it’s just rhetoric at this point! Like if you can’t do your job or hire people that can you shouldn’t even be open !! Workers are unprofessional and only a select few have good service and be doing what they...

On 5/14/25 @5:48pm… my kids wanted sonic for dinner and after a long day of work I chose to eat out. I was placing a order for my family of 4 when my kids seen on the screen stall #9 the new unicorn slush and both my kids wanted one as I proceeded to order I told Mr ANDREW also known apparently as HARDAWAY add them to my kids order ( I clearly seen the fine print stating only comes in medium size) so obviously Mr Andrew I clearly know from my own years in fast food that clearly it would be added separately and not onto the kids meals ! He then proceeded as if I couldn’t afford my order by saying the difference in charge as if I can’t read !!! He is bad for this business and seems like other employees also do not want to work around him when asked who was placing orders and being so rude and judgemental each employee didn’t hesitate to give his name to us customers along with his so called street name as they called it! I only came because of small kids but remember you are in Lumberton and just because your name is hardaway you will meet somebody who will give you a hard way to go with...

This is now the second time I have been to this sonic and I have to say it is by far the worst I've been too. The first time I waited almost 45 mins and only got my food after I pushed the button again asking where it was. After all that it was burnt, horrible and cold. Well I stopped today 9-15-16 and I again asked for a new burger because both patties was burnt, cold, and the bun was hard. The cold tatter tots tasted like old burnt oil. I fed them to the dogs. Then I wanted to taste the sonic blast cores and asked for the snickers one with carmel in the center. Well they forgot the Carmel and if I wanted vanilla ice cream with a few specs of chocolate in it I'll by a gallon and speckle a few pieces of chocolate in it. The guy taking my order was very rude. The only good thing out of the experience was the car hops! They were moving and shaking trying to fix things. I believe in second chances but when it's horrible twice I'll never eat there again. Fool me once shame on you! Fool me twice shame on me!. Trust me stay away...