Big Ben's Desserts And Ice Cream — Restaurant in Lyman

I would like to start by saying I have zero problems with the food. My family over the years have come to really enjoy the great tasting desserts you provide. Thank you for that. My issue of concern was with the sequence of events that occurred on Wednesday the day before Thanksgiving and Thanksgiving day of which I am certain I am not the only one. We ordered a cake in advance for Thanksgiving. We were told to come pick it up Wednesday at any time before close of business. Due to the fact that we were going to be out of town, my son took off work so that he would be able to pick it up for us. I called the store around 1pm and they said it was not ready and they would call me when it was. I referred the information back to my son. It was around 430 and I got concerned that maybe they'd lost my number since I hadn't heard from them yet. So I called and a gentlemen answered and when I proceeded to talk to him the phone immediately hung up when I asked about the time the cake was going to be ready. I called back because I just assumed it was just a bad connection and spoke with a woman. She explained to me that they had over 100 cakes to bake and that they don't freeze anything. It's all fresh. I told her I understand I just wanted to ensure that my son was aware of what time to be ready since it us 30 minutes away and they were closing at normal business hours. She said she would give us a call back when it was ready. So imagine my concern when I call back at 740 and you're closing at 8, because no one has contacted me yet about the cake. Also, I knew that you were not going to be open Thanksgiving day. So, when I called back there was a young lady that answered and began to tell me that they would call me back to let me know if I should pick it up tonight or at 12 tomorrow. I told her I thought you would be closed on Thursday. She said yes but we're going to open up for the extra orders. It took a whole hour later, for her to call back, which was also 45 minutes after closing, for her to tell me to pick it up at 12 tomorrow. I want you to understand that I am extremely understanding of things happening. I was never rude to anyone of which I am certain your staff probably got an earful. My son took off work to get this cake, only to be told we could've picked it up on Thanksgiving after a whole day of receiving the runaround. When I picked it up there was a lady with a baby handing out cakes which I am almost certain purposefully done as no one is going to yell at a lady with a baby. My concern with the situation is not that you bit off more than you can chew but not once did anyone apologize for the inconvenience. This was the best showcase of poor customer service I have ever seen. Not one person apologized. Not one, including the owner! One of the worst feelings as a paying customer is to be made to feel as if you have inconvenienced a business by buying that product. That's what you and your staff did. If you don't want apologize to any of the customers that were affected individually then make a public post apologizing for the poor service. I am not asking for anything except that. To me that's the very least...

It makes me very happy to give a great review for Big Ben’s! I’d like to share my family’s glowing review of Big Ben’s cakes, which will tell you what Ben Hall makes, and what he does. But then I would also like to share something I personally experienced that will tell you WHO BEN HALL IS.😊 We had a fun “cake tasting“ party with kids and grandkids. Everyone had different favorites.🥰. Some of the top favorites were the Key Lime Cake and the Butter Pecan Cake. One fun fact is that one family member who said that they never enjoy chocolate cake ended up ranking Big Ben’s Oreo Cake as their top favorite! That tells you how especially delicious it is! Everyone also loved the traditional Birthday Cake/yellow cake………so, a “sweet” time was had by all! Now let me tell you something about Ben Hall‘s character. I am a senior citizen woman who was traveling alone, changing planes in Charlotte, and headed to Greenville. That connecting flight was delayed over and over and over again as the day wore on. Ben and Elaine (who I had never met before) were booked on that same flight. While I was exchanging a brief conversation with them at the gate, the flight got delayed AGAIN, and Ben stood up and said, “That’s it, I want to get home, so I’m going to rent a car and drive”. Then he looked at me and said, “You coming with us?” I was startled at first and didn’t know how to answer. Should I get in the car with “strangers“ just so I can get to my grandkids this day and not be stuck in Charlotte? Elaine said a few things to ease my mind and assured me I would be in good hands with she and Big Ben Hall! So I went with them! Ben rented a nice car, and we had such a pleasant drive together to Greenville, South Carolina. Ben would not let me contribute to the expenses at all, and made statements like, “This is just how people should treat each other.” I, and my family, were very grateful. Ben Hall, and Elaine, are good...

My 75 year old mother has went to this establishment a few times now because she loves their cakes. She broke her femur, had surgery and now they have to go back in to replace broken screws and plates. She had a heart attack right after breaking her femur and is now awaiting having open heart surgery as well. They have curbside service on their website , however, when she went the first time the lady working told her she would bring her order to the car THIS time but not again. So, my mother goes back to get a big order she placed and was going to ask someone that was going in if they could bring her order out to her. She just needed someone to help her but the lady and girl working today were very rude to her. They weren't busy and the lady came out because my mom had been sitting there a while.l in front of the store. My mom told her she was going to ask someone to help her and the lady told her she could not "solicitate" anyone. That's not solicitation, it's just asking someone for some help, a good Samaritan, if you will. Last week my mom asked a sweet couple going in if they would help bring her order out and they were happy to help. The lady working also interrogated my mother on if she can't walk, how does she get in her car? Really none of your business but my mother explained she has a rider at home and drives it up close to her car to get in. She also said she could call Uber for delivery and my mother told her that they don't deliver to her address. She could've just said, "we're not busy right now and I'd be happy to help you". She could've have gotten her order in less time that it took standing outside at her car. I don't care how great your cakes are if you treat people rudely. Don't ask anyone to help you get your order or you're soliciting. Very disappointed in the treatment my mother...