Jimmy John's — Restaurant in Lyman

This location needs to change its motto to "Freaky Frustrating" - without embellishment or hyperbole, I am convinced that this is literally the worst Jimmy Johns location in the United States - and it has been this way since it opened (2+ years now).

My family and I really like JJs, but this location has convinced us to stop consuming JJs altogether. This store is not "freaky fast" but rather "freaking slow" (both at making sandwiches and at the drive thru window). Nine times out of ten our order comes out wrong - sometimes even missing an entire sandwich. (I am actually embarrassed to admit we have patronized this shop long enough to know a statistic like that - but we will not be spending another penny here, short of someone in upper management compensating us for the disaster of awful we've experienced.) Speaking of which, here are just a few examples of a typical attempt to purchase from this location:

Service was lackluster (rude, apathetic, or flippant employees who don't understand the phrase 'customer service') And the staff is constantly changing, not that the changes mean improvements of any kind.

Recently my husband got a sub there that was 1'' shorter than the menu says it should be (it was so small we actually measured!). He was so shocked he looked up the actual sub specifications on the JJs website, and seeing it was so disproportionately small, he took the sub back to get a refund. After explaining the situation, the teenager at the counter just took the sub back and shrugged. No attempt to make a new one, no apology, not even an attempt to keep our business.

Today we went through the drive thru and I ordered an East Coast Italian and asked that they not skimp on anything (based on our last experience.) Order was placed and I pulled around...and then waited a solid 2 minutes before anyone appeared at the window.

When the deer-in-headlights employee arrived, he asked if I was a rewards member and I had to repeat my number for him four - I kid you not - FOUR times. After he finally entered in the number correctly, we waited about 30 seconds for him to tell me that the computer was having issues accepting our number. No problem I say, forget the rewards (There are never any decent rewards anyway - this isn't the Firehouse across the street - the rewards here are useless at best.)

So we hand our credit card over, but apparently there were more computer issues, because the cashier calls his boss over. We waited nearly 5 MORE minutes and then finally asked for our card back because this was far from "Freaky Fast".

The boss finally appears, and starts to check the computer and it is obviously going nowhere, so again we asked for our card back. (I'm thinking - you could at least apologize for the inconvenience - offer a free cookie, whatever, but no, instead the boss very rudely hands the card back (after our second request for it) and simply says, "Okay. Thanks"

No apology for the wait, no apology for the slow service, the computer delay, no offer to make things right - nothing.

Do they not realize that people who make $14 an hour are using a full HOUR of their lives to purchase this food from them? Let me ask you, is it really worth it?

Trust me, if you're feeling like a Jimmy Johns sandwich, do yourself a favor and just drive to another location - your time and money are worth more than this place can offer, and to be honest, you'll save your...

I am writing this review because I hate being lied to. I have ordered several times from Jimmy John’s since the Duncan location opened. Usually, the delivery is correct and quick. Tonight, however, my order didn’t show. After waiting about half an hour, I called the store and was told that the driver said he delivered my food. He also claimed he knocked on the door. NO ONE knocked on my door!!!! He claimed to have left it in front of my door but there were people walking up toward my floor when he was leaving. I always hear people if they are coming up my stairwell if sitting at the kitchen table (where I was sitting tonight). There were no people walking up the steps the entire time I waited. They finally agreed to send a new order of my food. The delivery person told the same lie to my face when I asked if he figured out what went wrong the first time. I live in a large apartment complex so I would have understood if the person told me the food was accidentally left at the wrong door. People make mistakes- I get it but it is NOT okay to lie about it when I know you didn’t knock or leave food at my door!!!!!! Management - talk to your people about how to better manage...

I’ve been to this location many times and I have noticed there never seems to be an adult working there only young adult/teenage guys running the place. Tonight I took my family there and paid $34 for 3 meals. I specifically stated that my daughter wanted mayo on her sandwich as she is a picky eater. I repeated it twice to make sure they got it right. When she got her sandwich it did not have mayo and so I told one of the guys and his response was I can’t touch the sandwich now that you have opened it so I will just give you some packets of mayo. I told him that they should discard the sandwich and make her another one but I was ok with the packets. He then proceeds to tell me that it was ordered without mayo as to match wits with me. Sorry son but now I got to put you in your place so I proceeded to briefly do that before my wife stops me. If this was Jersey Mike’s they would have said Im sorry sir let me fix that, discarded the sandwich and made another one. Jimmy John’s should know better. Please educate your...