Fuji Duncan — Restaurant in South Carolina

Update... another 3 months have gone by, tried them again, they still can't get an order correct. 😵‍💫 I just don't understand... order not ever right, not even once. So extremely frustrating 🫤

Update.. it's been a month, family wanted to eat here again.. they still aren't able to get an order right if you want anything other than just ordering by number. Frustrating...

My most recent trip to Fuji was extremely frustrating. My family loves their food but their ability to get an order correct is a huge fail.

Today I decided to order differently in an effort to help them get our order correct.

Fuji: Can I take your order? Me: Yes, I have three orders. This is the first order, #3 with no rice... Fuji: Is this the second order? Me: No, this is still the first order, I will tell you when we are on the second order. Add Zucchini and Onions Fuji: is this the 2nd order? Me: no, I told you that we are still on the first order and I will tell you when I'm done and when I am giving you the 2nd order This goes go on the ENTIRE time I give him my order. After I give him the 3rd order, I repeat again, I have 3 total orders.

I pull around and wait.. guy comes out, he says Fuji: you have 4 orders? Me: No I only have 3 orders Fuji: Guy looks confused, what did you have? Me: I tell him, then I tell him how I ordered Fuji: well they charged you for 4 so here's your food Me: Ummmmm, how do you suggest I order so he can get it right? Fuji: guy walks off

Why should I have to pay for 4 orders when I only ordered 3??? Why is this guy walking off, not even offering me a refund on the extra food that I didn't order?!

BEWARE!!!! I don't know what their problem is or what they need to do to get it right. But they are STRUGGLING and I am beyond frustrated. I won't do this again. The next time they get it wrong, they will refund ALL my money and they can keep it. Absolutely ridiculous,...

The food here is good, but one negative thing I always tell anyone when they ask about Fuji is that the people can be outright smart mouthed and rude for no reason.

I've been eating here since the location opened and at the Westgate location for years. I've always overlooked the rudeness, but I'm done with them now!

I went through the drive through a few nights ago and if you've been here at the Duncan location you know there's always a chubby guy working the drive through window that's very rude. Well I was going to pay with "Tap to Pay" and he needed to take my phone. I reached him the phone but it blacked out. So he asked me to unlock my phone. I turned back towards him but instead of him putting the phone in my hand and making sure I had it, he let go of the phone before I got my hand fully out of the car window. The phone never hit my hand and it fell directly on the concrete face down.

He never apologized or even showed any remorse. I got out of my car to get my phone to see it was shattered, and not working properly. Another worker walks up who could have been the chubby guy's boss and the chubby guys says "I didn't do anything". Again he never apologized to me, or even asked if my phone was ok. He just acted like nothing happened.

Mistake or not if something like this happens the right to do would be to apologize and ask if everything was ok with the phone. Not to take the attitude of forget it, it's not my phone. This isn't the first problem I've had with him, but it will be the last because no one from my family will ever...

I usually love Fuji restaurants. This particular location has terrible service. I made an order by phone, they repeated the when I called it in and when I got there they only made two of the five entrées that I asked for and they made those two entrées wrong as well (none of my family like mushrooms but both entrées they made had mushrooms). I had been in a hurry and had no time to wait for them to make our order completely over again so I asked them to refund my money and they did. But they blocked my phone number afterwards so that I could not order from that location again (using that phone number). I know people make mistakes, I understand this could happen from time to time, I did not get upset I just couldn’t wait for more food to be prepared. I am very upset that because they messed up that I can no longer order there. That is OK, that is their right to refuse service and I respect that and do not have to give them my money but I feel that is extremely poor customer service and petty. Understanding people have bad days I decided to give them a second chance and I talked to the management about my number being blocked and explained that I did not feel I should be penalized because they are the ones that messed up, not me, but they chose to stay there course and not unblock my number. I was nice in every transaction that I had with them and they were pleasant as well but the outcome certainly was a...