The Muse Coffee Company — Restaurant in Lynchburg

Here lately I have been stopping in at The Muse since it is convenient from day to day. I love some of their coffee options, my favorite being Sumatra and my next favorite being their French roast. Some days they don't have an option like this available, which is disappointing. The reason for the 3 is partially to do with that, but especially because of my interaction with the person working the register today. I have worked in coffee shops before, and one of the worst things a barista can do is act annoyed and/or judgmental. You see, I had bought a coffee the other day that I never had before, and I ended up not liking it, therefore not drinking it. Today I asked for a sample of one of the coffees - girl is clearly annoyed with me. I even explained why I wanted to try it first. I didn't like it, so I ordered a triple small americano. She pauses, looks at me and says "So an extra shot?" Innocent enough, but she is still very annoyed with my order. When she gives the cup to the barista, I hear her say "Different" referring to my drink order. I like coffee dark and strong, and I really didn't understand what her problem was with me. Other employees have gone above and beyond to interact and be kind, but this one just was very unpleasant and did not make me feel welcome. I guess every place has one that doesn't care enough about customers to be helpful and kind in their interactions. I will likely start going out of the way to my usual coffee stop....

After exploring all the coffee shops in Lynchburg, I found that for several reasons the Muse is my favorite. They have a wide selection of specialty drinks that are packed with flavor and all have very unique flavors. My personal favorite is "Christmas in a Cup" and like its name it has a blend of Christmas flavors such as cinnamon and hazelnut. If it is a hot day, every one of their specialty drinks can be made into frappachinos which taste like coffee milkshakes. If you dont want flavorful coffee drinks, their plain coffee roasts are also excellent. A wide selection of sugar free flavors are also available. These are less sweet yet they still have good flavor. The Muse also has a good selection of different types of teas with flavors around the world. They don't have a very large selection of food, but the food they do have is well made and tastes amazing and decently priced. They have muffins, cookies, and other pastries that are all fresh. The Muse also has the best breakfast borritoes in town. You wouldn't normally think of getting a breakfast borritoes at a coffee shop, but I would highly recommend it. The staff is also very friendly, helpful, and knowledgeable about the drinks. The environment is great but sometimes it can be hard to find a seat during peak hours. Overall it is just a great coffee shop.

Tldr; awesome selection of flavors of coffee and tea, great breakfast foods, friendly staff, great environment but sometimes hard...

Here's the thing... I usually don't post unless something is exceptional in order to support local business. This morning at the Muse, I ordered a cup of tea with few people inside the shop--I understand there may have been online orders but that should not be a customer's problem that is inside the establishment. I ordered at 8:40, sat down, got my computer out, settled in, had to login to institution, etc. In other words, OVER 15 MINUTES passed before I went to the counter to get my tea. As I inquired, the "server" or maybe she's owner/ manager told me in the rudest possible tone that my tea was not ready and that she had orders before mine, though she had served people that came in after me. She could have simply apologized that they forgot or that they were delayed. Instead she was unapologetically rude! I love a good coffee shop and most of us spend tons of money on the privilege to be served an overpriced hot beverage. Be good to...