Dunkin' — Restaurant in Lyons Township

Short storytelling always ends up being a very long almost atmospheric, energetic, chaotic, most compellingly and even lifesaving. My experience this time walking into Dunkin' right at dawn. The orange sunshine matches the Logo perfectly, as a passenger. I can spot the Dunkin' logo to my Uber driver on command. We make a quick one hundred and eighty degree's skip the drive thru and I head on inside. The smells of fresh ground coffee and the nearly tired smiles of the baristas. The people in line definitely needed their beans and Dunkin' provides. I quickly order; what I am in the mood for? I noticed the cold brew on tap next to the nitro brew. I definitely like my nitro brew but today I wanted something smooth and sweet. I needed a large cold brew with cold foam and two blue Berry glazed as a side. Their was no wait I was served on the spot. Usually sometimes they make you run to the other side of the counter after you paid. They also provide a knife and a fork for a customer who ordered a coffee roll. Along a larger parchment sheet for that person to cut it on at the table. I was pleased and the taste of my cold brew was almost a blast euphoria, it really helped...

There is a very high chance that they will get your order wrong with coffee and food. The amount of cream and other add-ons is completely inconsistent so ordering an ice coffee with caramel it will be different EVERY time you order it. I order my food 10-15 minutes ahead of time and sometimes they haven't even started it when I get there. This is the closest Dunkin to where I live and it sucks. There's one employee in particular. Doesn't wear a name tag so I'll just describe him. Heavy set Indian man. Not the one with the mustache and glasses. This guy gets my coffee order wrong all the time. Once saw him rubbing his nose and wiping it on his apron. He was also talking loudly on the phone one time I was there for like 20 minutes straight. The only people who know what they are doing are the manager (he's nice, only met him a couple of times), and the women. One of the women can be a little rude at times though. Literally any other Dunkin I go to is better than this one....

Waited half an hour for a refund on a cake we ordered online, after receiving a call from them stating they were unable to make the cake when we needed it. They told us we had to come in for the refund, but when we came in, the cashier told us we had to get our refund online. When we asked for a manager, they told us there wasn't one, and that they had to call the owner - who was out of the country (and who already told us over the phone to come in for the refund). The cashier gave her cell phone, with the owner on the line, to my partner. The owner told her to show her receipt for the refund. The cashier, with her own copy of the receipt in hand, called the owner back to "make sure that's what he said". The whole experience was frustrating, insulting, and overall one of the worst customer experiences I have had for what should have been a very simple and...