Chick-fil-A — Restaurant in Macon

5/25/22 @ 7:10 pm I arrived at the Zebulon location to pick up two mobile orders. one placed by me and another a classmate. my order was 35.82, unfortunately the $35 in gift cards I received from my mom for my birthday could not be applied because the total exceeded the balance by .82 cents. The first employee was unsure how to apply it and she referred me to the next person. I asked him and was told I would be taken care of at the window. I received my food and for the 3rd time asked to apply the funds on my chick-fil-a account to my order. -At this point you may think it silly I am even going through all this trouble, but I am a college student unable to work. The only reason I chose to eat at chick-fil-a was because I had money on my account that I could use to place an order.-unfortunately the employee again was unsure how to apply my gift card to my order. She attempted to make the correction, but inadvertently refunded my classmate's order to their card and instead charged it to my account with the gift cards my mom had given me. After a few minutes of trying to figure things out, Jonathan (manager) came to the window and without inquiring about the situation, abruptly said "you should not have waited until the last minute to ask to have this done, you are holding up the line and need to pull forward and leave." I was a little taken aback because I know that if I would have been anyone other than a college student, I would have been treated with a little more respect. I don't normally leave bad feedback, but I decided to call chick fil a cares customer service on my way home to express my concerns. After speaking with Sebastian, who was very apologetic, I was assured the situation would be resolved and that I would be refunded the order of $9.44 that had wrongfully been charged to my account. A few days went by and I never received any form of communication, so I called cares customer service again to inform them I had not heard from anyone at the Zebulon location. The following day I was contacted by Renee (local cares person) who was again very apologetic and ensured me this was not "the chick-fil-a way" and that Jonathan had been spoken too regarding the situation. I asked her about the refund of an order that was not mine and was told she was unsure, but could ask the site director (manager). Several days went by with no resolution. I called them multiple times asking for return calls to no avail. After calling and finally getting to speak to Renee several days later she told me that because I had picked up the food for the other person and that because the other person had received the refund, I would be responsible for getting the $9.44 from them. I informed her that I was just a classmate and that I did not feel like it should be my responsibility to track them down and ask them for money considering it was not my mistake. She kept pushing back saying nothing could be done, but I still insisted on having the refund applied to my account; she said she would have to speak with Kreg her operator (owner). Several more days went by without a call. I decided to call again and was told she had been sent home sick that day, so I instead spoke to Sean (manager) who listened to my situation, was very apologetic, and agreed to refund the order that had been wrongfully charged to my account, however, he was not able to access my order and would need to wait for Renee to return, so I agreed. Several days went by with no response or update, so I called and asked to speak with Renee to see if she had been able to speak with Sean. She returned my call days later reiterating everything she had stated in our previous conversation and that it was my responsibility to get the $9.44 from the classmate. I again told her I did not feel comfortable doing that especially since it was not my mistake... Now a month later, I have not received the call from Kreg, as I was told I would be receiving. I am very displeased with the lack of respect and professionalism and blatant disregard of responsibility for...

I will first start by saying the service and food is always amazing. Chick-fil-A does not disappoint in those areas. Ever! This is parking lot related only. I don’t expect everyone to agree but this is an opinion. The location at Zebulun Road has a horrible parking lot even after all of the renovations that were to make it all better, easier. I can’t recall another fast food restaurant that basically blocks traffic in so that they have to sit in the same line as the drive-through traffic before they can pull around to the take out area. There is one way in one way out using the same entrance/exit with the traffic flowing in one single direction from entry to exit. Yes, traffic flow in a single direction is much safer in almost any atmosphere. I do not disagree with that, but some people choose mobile ordering to avoid the long drive through lines and yet they get stuck behind the drive through traffic anyway which basically negates the whole concept behind the “use our mobile ordering option for fast and easy pickup” statements. I used to love the mobile order option because I could get in an out far before half the people in the drive through had even ordered but now that they close what is basically a middle lane, this is not possible. There is no quick and easy pickup when the drive through has traffic. The middle lane that they refuse to utilize allows the additional full lane of drive through traffic to wait as well as allow people coming into the lot that just need to drive around to the carry out/pickup area to get around the other traffic but they choose not to utilize it. This puts those who have mobile orders or who just want to leave the parking lot in a position that they are forced to wait in behind the drive through traffic. It’s quite ridiculous. Just open up the middle lane. It exists for a reason. Why is this...

I've never had a bad experience at any CFA ever, that is until now. Well, there's a first for everything. I didn't think this was even possible at any CFA. I was wrong. No warm welcoming like we've gotten at every other CFA location we've ever visited. Drive-thru was backed up like at most locations which isn't nothing new, but this one wasn't moving at all. We sat in the drive-thru for more than 15mins and gave up. No one directing traffic on a Friday night when they were super busy. We decided to park and go inside since drive-thru wasn't moving. There was maybe 2 small groups of people in line. Dining room was completely empty. I should have taken this as a hint from outside or read the poor reviews on this location. The manager should be very ashamed at how poorly ran this location is. Not one single employee was happy to be there. No welcome, no urgency on quickly helping customers like you get at every other CFA location, cashier asked us to repeat what we wanted. I do love CFA waffle fries, but I usually order just the entre and not the whole meal with fries. Realized as we were leaving we had an extra order of fries. I checked the receipt and we got charged for fries when I said no fries with mine. You could tell the cashier's mind was elsewhere and not at work. We love CFA, but definitely not this location and will most likely never come back. This location needs new management that cares about their job and their employees. CFA has always, always held high standards,. That's why this company is soooooo successful. Not this location. This location completely failed that. I hate leaving any bad reviews, but sometimes they are very much needed. I hope the manager sees these 1 star reviews and wakes up and starts fixing what needs improvement. Again, I seriously didn't think any CFA could be bad....