Dunkin' — Restaurant in Macon

So I go to Dunkin often and at this one I hardly ever have my cold brew drink taste correctly or like other stores make it. When done right with the normal 3 caramel and 3 cream for a medium size it's a perfect taste. Well at this location its almost every time I get caramel milk.... hardly a coffee taste at all. So today I caught the barista ever so nicely putting regular coffee in the 3/4 th filled cup of cream and caramel..... Cold Brew is what I asked for Cols Brew is what I was charged for...... regular ice coffee is actually cheaper. But to try and give me something I didn't ask for and charge me the regular price and not even try to tell me is ridiculous and unacceptable. I will not shop here again because I can't trust them with simply telling me they don't have something and not over charging me for something. The sad part is the associate didn't care either he was so nonchalant about it. Like I watched him look for the cold brew not see it, go put the regular in the cups bring them to the window repeat the total and wait for my payment...... I had to ask was that cold brew he states no we out .... like really...... I told him I didn't want it and that's not ok to sell someone something and it's not what they ordered. He was like ok with a wave of his hand showing no concern or apologetic. Its...

I think we're hanging in there with this one because it is a Dunkin' Donuts location but it's just not up to expectations. There is NO glaze on the munchkins and plain glaze donuts most times I buy these. What I mean is there's something, but it's so thin you can barely taste it, certainly can't feel it, they taste more dry and savory, than sweet. I'm aware that this brand's donuts are not heavy glazed but there is normal amount of glaze that comes on these donuts. This is after numberous visits and you have to get whatever donuts left after about 2-ish, stale. I'm unsure how good everything is early, early, but around and after lunch... This is the most convenient location, easy to access along a busy highway so what is the issue after so long? No one was really going inside before Covid; it's not a bookstore. It's ideal for drive-thru. It's like getting pushed away. I stay confused on this, even my last frozen coffee was so bad, I forgot to finish it, leaving it in the car. I come out better buying the Dunkin' Donut coffee drinks in the plastic bottle and donuts (fresh and I can taste) at a gas station. I wish it improves so I can update this someday... Some people may want to keep a Dunkin' Donuts right there instead of it being moved, so I added the...

Hello Management! On 08/11/2023, my first time visiting Dunking Donuts on Gray Hwy. I went thru drive thru window.. As I was looking at the menu, a young girl came on the speaker and the first thing she said was , " I can't hear you-you have to speak in the speaker." I drove slightly past the speaker, not realizing it. Then the young came out the back door and said you have to go back to the speaker so I can hear you and she started back in and I said " This is my first time coming here and You are just to strong. She said what, what, and I repeated. I said you are too strong. I rolled back to the speaker as no one was behind me. She said, "What do you want?" I ask for strawberry frost Sprinkles. She said we don't have any. I asked for 2 glazed, and she said I only have one. She said I have 2 chocolate sprinkles. You want that!" I said okay only because a 3 year old was waiting for a Stawberry donut. She replied, pull around. At the window, she didn't speak, only told me my total and didn't say thank you! WAY TO GO WITH HER CUSTOMER SERVICE! SHE NEEDS TRAINING in HOW TO TALK TO PEOPLE! I was never disrespectful to her. I'm not satisfied with that experience! I WILL NEVER GO BACK TO...