Papa Johns Pizza — Restaurant in Macon

We called in an order for 2 pizzas and were told it would be ready in 20 mins. We arrived 25 mins later and were told that it was coming out of the oven. We went ahead and paid and then stood off to the side while others were being served. After 20 minutes, we were told it would be just 3 more minutes. Another 10 minutes goes by and the cashier starts looking around and is having trouble finding our order. They say that somehow it must’ve gotten lost in the system so they hadn’t made it yet, but they said that they would start making it right away. We’ve been waiting 20 mins at the store—it’s now 45 mins after making the initial order—and they hadn’t even started on our order. They said it would only be 8 mins to cook it. 10 mins later, they handed it to us. We had waited 40 mins in the store (and an hour and 5 mins from our initial call). We got no apology, no compensation... they didn’t even open the box to show us the pizzas, we were just told “here you go” and gestured away. Terrible coordination and terrible customer service. We...

We placed an order using the app. The app said it was delivered but it wasn’t. I called the DoorDasher and he said when he arrived at the store he was told another dasher had picked up the order. I called the store and was placed on hold. After being on hold for 15 minutes I called back and was instantly placed on hold without a greeting. I called back 3 times and each time I was placed on hold without being greeted. Completely unacceptable customer service. After I blocked my number and called back a 6th time the store rep answered and asked me to hold for the manager. The manager Darrius was kind and stated he was going to refund the purchase and still provide the pizza for the inconvenience. So my husband had to drive up there and get the order. I’m not sure who’s fault this is, doordash or papa John’s, but we’ve never had bad service until doordash became affiliated. Kudos to the manager for making it right, but still a...

I've never really liked Papa John's pizza but I went and picked up a friend from work and they had ordered some and I was hungry so I decided to try it again, well the pizza guy pulled in right behind us and almost hit my car comin sideways into their driveway then got mad bc they didn't have change on them like they thought they did and they apologized but he got an attitude and told them they had and come get it from the store and drove off speeding towards the dead end in the neighborhood where kids are always playing, long story short I ended up taking them to the pizza place and they offered to make the pizzas over again which was very nice of them and it was delicious, so regardless of the HORRIBLE customer service from the driver I still rated it a 4 bc of the great customer service at the store and the fresh, delicious pizza we ended up with! It's employees like him they stop customers from...