Starbucks — Restaurant in Madera

We have never had an issue with Starbucks. This is the worst experience we have had with our family. To the shift leader who came up to the drive-thru window, and said we were rediculous in front of our children. She needs to retrain and correct her mistake before this locations loses more loyal customers. Especially after she was given the opportunity to apologize. She went on to slamming the window on us and walked away. She didn’t want to give us her name and asked her coworkers Emi and Alex to not share it with us either. She refused to acknowledge her wrongdoing. To the manager of this store, all we ask is that she takes responsibility for what she did and accountability for how we were treated today. This was totally...

Noticed that they always make what I order different all the time never taste the same I go to two locations in town the one near where I live and this location close to my work, the Starbucks next to my house always gets my order to taste the same if they do get it wrong they will remake it and give you a new drink but NOT at this location!! If they mess up your order here(happens often) they are hard to work with. This morning they did not make my drink correct so instead of making me a new drink like what I had asked for they decided to give me what was missing in my drink into small containers so I can add and make it myself.... they need customer...

Went in to ask for a cup of ice water and was told I had to buy something. I had asked about it and the lady had said it's a policy now so I had to tell her my mom had went through the drive thru then got me the water then I said thank you but she walked away and didn't say anything to me so I thought it was rude to not say your welcome and just walk away. Last week I went there to get a cup of ice water and they gave me one without telling me to buy something so it's kind of weird that they put that policy into motion cause what if someone needs water on a hot day and they tell someone to...