BJ's Wholesale Club — Restaurant in Madison

I love BJs but this has to be the absolute worst BJs location there is. I spent $1000 on new tires there this past May 2024…while checking out I scheduled the date for installation. I drove all the way there for the appointment & no one showed to install my tires. I went inside the store & was met with a ton of I don’t knows from everyone including mngt. Rescheduling the appt was a nightmare. I ended up having to wait until late July to have my new tires installed. They had my money & tires for 2.5 months before they were able to put them on my vehicle bc they couldn’t get anyone in the tire dept to show up to work. They didn’t offer me a thing for the trouble & driving bk & forth multiple times. I will say once they did get employees there they seemed to be really nice (in the tire dept) & took care of me but told me all they could do was just install them. At least an I’m sorry or something for all my trouble & has bk & forth when no one showed for my tire appt would’ve been nice but nope. Sadly my experience with mngt inside the store has been even worse. First I bought a wagon there. The wheel broke on it the first day. I took it bk right away & they didn’t have a replacement. I tried 4 or 5 more times over the course of a few months but they were always sold out. I actually kept up with who I spoke with each time. Not once did anyone tell me that if I didn’t go ahead & return it that I’d be out of luck. They finally got some in so I go in to exchange it & was told too bad bc it’s over 90 days. When I tried talking to the mngr about it telling them the people I spoke with each time he snickered & said that’s not correct bc xx employee didn’t work here then…well when I told him the actual dates he was mistaken & that employee was working there then. There’s nothing I hate worse then someone making a statement like that & snickering when they are the one who is wrong. I told them I was going to cancel my membership & leave a negative review about my experience but they don’t seem to mind so my suggestion to anyone reading this review is save yourself some time & headache & go elsewhere. My mom lives in south FL & the BJs near her home is amazing. It’s sad but a store is only as good as its employees & unfortunately the mngt in Madison isn’t the best. I called & spoke with Stephanie asking for information to contact the district mngt & was told there’s no way to get in touch with anyone higher up then the store mngr lol. I could tell she didn’t like when I asked her for her name. She did eventually say she’d pass a message along to have them call me & hung up before I could even give her my number. I was being extremely nice too…nicer then I think most people would be under the circumstances. Canceling my membership & going bk to Costco. Maybe down the line I’ll revisit if the management changes/improves. ETA: Of course I never heard from the district mngr. I can’t say I’m shocked considering how the store mngr acted but I had hoped there would be at least one person in mngr who would follow thru on their word. I’d love to find out if my message was even passed on to upper mngt. I wouldn’t be surprised if it was never even relayed. If you’re looking to get a membership at a wholesale store in this area avoid...

UPDATE 19OCT2024: NEVER SHOPPING AT BJ'S AGAIN. SWITCHING TO COSTCO'S NEW STORE UNDER CONSTRUCTION NOW ON HWY 72 IN MADISON AL.

Apparently Corporate mgmt isn't interested in fixing their Express Pay problem, even though they have fixed most of their previous problems with coupons not being applied upon checkout. Why Express Pay is important to me is bc I can immediately see each applied coupon as soon as I scan each item with my phone, allowing me to verify the coupon was indeed applied before I even get to the Check Out final action. Whereas at Self-Checkout line, you must hit Pay, only then do you see the applied coupons, and now you're holding the line up to verify that all 7 of your coupons were actually applied; and if not, now you have to summon an employee over to fix it. Pretty much the same thing if you go through the employee-manned checkout line. You better notify the employee before they scan the last item that you want them to look and verify that all your coupons got applied before they finalize check out. Otherwise you're back to Customer Service to stand in a long line for them to apply your coupons and process a refund request.

Express Pay used to work great. But a month ago I deleted my credit card on record and added a new one, and that's when Express Pay problem started. It would scan all the items and apply the coupons perfectly but when I hit Slide to Pay, it tells me I had to go to a register to check out. Twice I deleted my credit card and re-entering it. But didn't fix it, so I called my bank and they saw where the issue is definitely on the Merchant's end. Went to Customer Service 3 times. The second time they deleted my credit card on record and re-entered it. When I checked out it still didn't work and said their system won't allow them access to look as deeply into customer accounts as they needed to to fix this issue, and referred me to Corporate. On 09OCT I called Corp who entered the new credit card info and assured me they fixed the problem. Last week I had surgery, got home from the hospital 2 days ago, out of food, and went to BJ's shopping today, hoping Express Pay had been fixed. This was my 5th shopping trip in a row that Express Pay didn't wor. So I called to cancel my membership and they said I had to come back in the store to do so. I'm a reasonable person and know that's a security policy for both them and me, but the problem is I'm tired and recuperating fm surgery, so I simply removed my credit card on record so that they can't charge it at membership renewal time. When I'm feeling better I will go in store to cancel membership bc I'll NEVER shop at BJ's again. This is such a shame bc the store is nice and new, close to me, their selection and prices are okay, gasoline prices are good, and they have absolutely wonderful employees in the Madison store. But for me, it's not worth the hassle and frustration. I'm an extremely patient person who gives hard-working employees a reasonable amount of time to fix a problem. But in this case it appears Corp mgmt is that interested in fixing their Express Pay problem. And I was going to apply for their BJ's credit card, so they lost out...

I wish the sale items were labeled on the shelves. Product selection is not very wide. Great produce section. Very clean store. Well stocked. Employees are scarce throughout. Food court does not sell pizzas. Lots of parking. Use the app to get digital coupons.

Edit: Jan 2025 I recently realized that many of the store labels have mostly nothing to do with the items they are labeled to be. There were too many to list, but I will share 2 cases. Dried Cranberries were labeled $7.49 ' turns out the entire stock(minus 2 hidden bags) were actually for $13 and change. I just so happened to be checking the app you see if there were any digital coupons for the item. Took me forever to figure it out. I was livid ! So all the customers who weren't price aware picked up the $13 bags, probably thinking they were paying through $7 price. THAT IS BLATANT DISHONESTY. This mislabeled is rampant at this location. The same goes for some turkey patties. The price posted was incorrect, and the item was costing almost double at checkout. Had to point it out and gotten it corrected by Stephanie, a management person, who was called to fix it. She didn't even apologize. In fact, her body language appeared more annoyed that I even brought up the price discrepancy. We'll sorry for trying to rob me !

Not to shoppers- double check prices if you care to. Like I said, there were so many cases of this throughout the store. I love the proximity of this store to my residence, but I must say - I do have Sam's and Costco and in comparison to them - BJ's has a very long way to go. It's a choice to shop here, and I already only buy certain items here anyway. But, BJ's Corporate should really look into the practices at this location.

Update June 16,2025

I observed a very caring hands on lady at the checkout section. She was asking if anyone needed help, thanking customers for shopping at the store - just being AMAZING. I even got her to help me with my transaction. Her name tag said Tamera, Front End Manager [hope I got her title correct]. In giving credit where it's due - she deserves a ton of accolades. She seems like a great addition to the team and I had to make it known !...