Cups | An Espresso Café — Restaurant in Madison

I usually have great service at this location, as I do visit many of the different cups around the area. This particular day, I went through the drive thru and ordered a large iced blonde with skim milk with whip cream and caramel on top. This is the way I always order my coffee. The person taking my order was like okay drive around. When I got to the window, they handed me my coffee without any whip cream or caramel and I proceeded to tell her that I asked for whip cream on top. She then told me that they don’t put whip cream on the iced coffee and I told her that I had received it before at that location as well as all others I visited. She then stated that she could put whip cream on there for a charge of $.65. I didn’t mind paying, but I had never been charged before and had never had problems like this before and also as I ordered at the drive through, could she not have told me that there would be a extra charge for the whip cream. It just shocked me as I had ordered it one way but had the trouble receiving it. I guess I will know from now on exactly how the Madison Cups runs there business compared to the other Cups...

This cups has great coffee and lattes but as of now I feel no longer welcomed there anymore ,because nearly every morning after dropping the kids to school etc my older sister & I stop here it's where we recharge for the coming day. Our usual order is a brunette ( white chocolate instead of dark with just one shot of espresso whole milk whipped cream) in large cup & myself usually dark roast coffee or a honey vanilla latte 16oz,and it's great for most of the time "but" there are some days where my sister drink wouldn't turn out how she likes it and ask them to remake it but this morning as I'm about to order the manager/owner tells me that in the future that if a drink isn't correct she won't refund or remake our drinks which really took me by surprise because I thought we respected customers here . and that is...

So went to cups two days in a row and the second day was awful. Both days went through the drive thru (corona and all that) coffee was great and the first day was fine. The second however was not so grand. We used a gift card on both occasions, since after the first trip the girl at the window said there was still like 12 dollars left. However the second time a different girl claimed that there was only a little bit of change left on it. We thought this was weird but ok whatever but she also changed the amount that we owed her twice. First she said 12 something then 10 something. This should have been a huge red flag and it kinda was but we paid anyways and went on our way. Later we checked the amount of the card and it said there was zero on it but that there was a 12 dollar charge taken out of it for the DAY OF...