McDonald's — Restaurant in Madison

This morning my wife and I ordered on our app 10-8 minutes before breakfast ended, we made our orders before 10:30AM, we arrived at 10:36 and were told on the app our order was cancelled. When we went to the register to ask the manager why it was cancelled and if we can resolve the issue, she was rude, wouldn’t let us explain ourselves and was automatically assuming our issue by telling to go to a Kiosk and order, but we had a simple question. Now I lost 6000 points, my wife lost 3000 points, we ordered more food and lost $10 as well when this order was cancelled. The manager was rude, wouldn’t give me anything to compensate for the issue, not even a sandwich to accommodate me or my wife. I usually like this McDonald’s because some customers can be pretty rude to the teenagers working here in the afternoon, but never go to this McDonald’s in the morning. Do not eat inside, and don’t use the app to order breakfast they will cancel your order and refuse to make it, or compensate you. I’ve never ordered from McDonald’s before breakfast ends and had this issue?! They wasted my money and time, and instead went to get REAL food at Dairyland Family Diner, where the manager was kinder, and the food was better, and when I had an issue with my order, I was compensated. Maybe the Spanish lady who manages this McDonald’s in the morning can learn to listen to customers and their concerns with their money and points that just got wasted before she opens her mouth and chastises customets and refuses to give them ANY thing to make the issue better. DO NOT GO TO THIS MCDONALD’S IN THE MORNING, and yes I will be...

Went to the drive thru as I ordered my food through the app but when I got there they asked if my McNuggets could be cooked fresh meaning cooked now as I didn’t want cold ones. Well I waited for about 10 mins before getting to the window and was asking the person are those the ones I requested to be cooked fresh. Well after the person said these were cooked for me fresh I checked as soon as I drove off and parked. They were not cooked fresh as the texture was rubbery and the temp was not hot not warm but almost cold so like warm really. I then went back to the window and had to wait for a customer to get out of the way but when I went back to the person and said hey these wee not cooked fresh and she grabbed the bag went to the back and came back with the same bag I presume. You will not guess what she said. She told me that she asked the person and they said they cooked them 5 mins ago. Are you kidding me it’s been 15 mins now. I did not get the McNuggets as she kept them. Why would I even bother any to eat the items after she took them went to the back and brought whatever was in the bag. Seriously I pay for an item that should be expected to be cooked and you can’t even do that. I asked for my money back and she said I have to go to the app. Well I did and it told me to call restaurant and I called no answer so I told you all here. Do not expect to get your food and expect it to be fresh when you ask because you will not get it and it comes with a big...

I handed in my application to work here. Everything was great until they found out I'm disabled! This is heart breaking! I'm a good hard working person who has a disability.. they seen that and told me to go away! The Mexican lady who works here! Seen my letter that I suffer from a learning disability on my cover letter! All I want is a job no to be on Welfare and be some lazy person! I'm new in town.... All I want is a job. I'm sorry I'm not perfect... Wow.. I handed in my cover letter and she stood in the loft shacking her head and the employees were making fun of the fact that I can't spell.. I'm stirring in my car crying because I'm not a perfect person.. why can't I just be normal?? I'm sorry I'm disabled.. I'm sorry I just want a job . Why can't I work here?? You make fun of me being disabled you cracked jocks because I can't do what everyone else dose.. well I not perfect. You the lady who took my application said o would have a job and to bring my SS card and my ID. And you told me to be here at 8:30 I show up at 8:05 and you tell me to leave??? Yesterday you made fun of me and your employee s do to is is because of my letter???? I don't understand I did everything you told me to do??? I just want a job.. I told you my stills and you said I was fine???? Now today you told me to go away!?!? I so upset.. I didn't do anything... I just...