Papa Johns Pizza — Restaurant in Madison

I think a lot of the bad reviews for this place are from people getting delivery/ordering late. I've gotten carryout here a few times and I've never had an issue at all. It's ready very quickly (and when the website says it will be) and the staff working there are professionals who move pretty fast to make sure the food goes out ASAP. They've never even forgotten a sauce cup! (Which happens elsewhere pretty often.) --Sidenote: As someone who worked in the food industry a million years ago, you all who clearly have not should know not to order anything within an hour before closing. The last thing you want is to have an hour with no calls and then--with 20 minutes left before you shut the lights off and have been keeping busy by cleaning up + organizing things for the morning shift--an order comes in. So then you have to take everything back out, re-dirty everything and not leave then for more than an hour after closing. Sometimes when you've been there for 12 hours. Don't do that to people, just go buy a pizza at KT or something.-- I gave four stars only because I've had PJ's wings at another store in a different state that were amazing and these are fine, but just not the same. I'm definitely going to keep going here in the...

Had a horrible experience when I went in to get a pizza last night. They had a sign in front of their establishment offering a $7 large cheese or pepperoni pizza. So, I called in to order that and referenced the sign, but when I went in to pick up the pizza was charged more. The girl told me that the sign was wrong and that deal was only for cheese pizza. When i told her that it was really misleading to offer one price and charge another she just shrugged her shoulders and said "sorry, there's nothing I can do about it."

I then mentioned that I wish I would have just gone to dominoes as they also had special deals going on at the time, and she started trashing dominoes and telling me about how papa johns is so much better. Very poor taste and unprofessional, in my opinion.

Yes, it's pizza and not the biggest deal in the world. It wasn't about being charged a little extra than what was advertised, but more about the attitude and principal. Don't advertise something if you're not going to honor it! Also, don't be a jerk when a customer calls you on it!

It put such such a bad taste in my mouth (no pun intended), to the point that I would rather give my business elsewhere...

It took exactly one minute short of 3 hours and 30 minutes to get our pizza delivered.

Neither my wife or myself had tried papa Johns for years, so we figure why not? Well, we found out 😂

We get pizza all the time, but we’re by no means picky…we’ll get pizza from nice, local type places, but we’re also fine with dominoes, and we eat frozen pizza all the time.

My wife is also 7 1/2 months pregnant…so to say the least, she was not happy. She had a frozen pizza right around the one hour and 30 minute mark. I held firm, and only had one piece of her pizza.

When the pizza finally got here it was cold, bland and boring. The piece of her Freschetta frozen pizza was much better (I’m not just saying this because I’m bitter…it really was.)

The manager I spoke with at the 1 hour 30 mark blamed it on door dash, but after that conversation it literally took them and their own driver almost exactly 2 hours to get us the pizza.

Do yourself a favor…pass on Papa Johns. That is a message that I will certainly be...