Pizza Hut — Restaurant in Madison

Horrible customer service. I order for my workplace and the delivery said 3 hours. I called the location to confirm the delivery time with the representative. I was advised that it will arrive within an hour. I called the location multiple times and even offered to pick up the delivery instead due to the delay. I was assured that the representative was on the way. The pizza was never delivered. I was never called even though i received text alerts regarding the delivery status. The secretary was never informed about the delivery nor was any contact made to me . I called back and was told the delivery guy returned and my order was voided. I will never...

My husband ordered me a personal pan veggie pizza. It was one of worst pizzas I’ve ever had. According to the website, it should have included fresh white mushrooms, onions, crisp green peppers, diced tomatoes and black olives. It had no tomatoes at all and barely had any of the other toppings. How hard is it to put veggies on a pizza?? If a customer orders a pizza with veggies — no meat, they ACTUALLY would like to taste the veggies and not just bread. It was ridiculous. The worst part is that I’m sure they don’t care about any of these negative comments — obviously the owner of this franchise doesn’t care either. Therefore, nothing will...

There is nothing that would make me recommend this store and I will be requesting a refund. My order arrived over an hour and a half late. Estimated delivery was at 7:29. At 8:13, I began calling to inquire about the status and kept being told it had been dispatched for delivery at 7:34 pm. Although I placed 8 calls, I was unable to reach anyone from the local store and no one contacted me about the delivery status. The lukewarm order finally arrived at 9:04 after I had already placed another order from a different pizza restaurant. I only live 3.2 miles from the restaurant, so if it left at 7:34, I should have arrived no...