Wendy's — Restaurant in Madison

I visited this Wendy’s around 11:52 PM, well ahead of their posted closing time of 1:00 AM (which is shown both on the store window and online). When I pulled up to the drive-thru, I was told they were closed unless I had a DoorDash order.

I asked if the hours had changed, since everything still said 1 AM. Instead of responding, the employee just closed the window. I took a photo of the posted hours for clarity.

A couple of minutes later, the employee returned and said they could take my order after speaking with the manager. By then, I had already decided not to order. The interaction just didn’t feel welcoming, and honestly, I didn’t feel valued as a customer.

I understand things can get busy or stressful during late shifts, but a little clearer communication and customer care...

When I spend money, I expect to get what I pay for. This is what they gave me today... Burned nuggets! Then I was supposed to get 10, they only have me 9. I asked for my receipt, the machine is broken! Now I'm beginning to think the machine will always be broken because the service is always so terrible that the reviews from the surveys are bad. Every visit which is often I have to ask for my receipt. Look at these burned nuggets. My camera actually makes them look better 😤🤬 I'm too hungry for this man, no sour cream, no plastic utensils or napkins🙄 another thing... Why have promotions if they have a problem with scanning your...

I came through the drive thru and waited a little while, in which that was no problem. Before the wait, you would think the food would be HOT because they are pulling people up to bring their food out to them. However, I purchased a biggie bag with a chicken sandwich. The chicken in the sandwich was hard as a brick!! I had never seen a chicken patty look that hard unless it’s frozen. The other food items were warm almost getting near cold. Someone needs to see about this location, because I know I wasn’t the only one receiving food like this. I don’t have money to spend for food that needs to go in trash upon receiving...