Does not take allergies seriously. At all. + Cross contamination.
The food here is fine, and the staff is fine- but oh my goodness, if you have an allergy? Stay away. You'll alert them of it, get the item with the allergen, then get a replacement item with the allergen again ... just a little bit less of it this time.
I alerted the team of my sesame allergy immediately, and they let me know that it was all taken care of, I had some other modifications too- I get to opening the burger and ...sesame seeds. Everywhere.
I returned to get the proper burger- they treated me like I was a hassle when I was the one who had to come back- but, I'm sure they assumed I was aggravated (I was upset, but people make mistakes, it's just a little inconvenient, I was still in the area)- so idk why they were treating me that way. Anyway- I got my burger again and when I opened it ... there were ... SOME sesame seeds. Like, what ?! How does this even ...
While I was there, I think they assumed this already happened- so they told me "Yeah, it's hard to get buns without sesame seeds on them. They're all together". Oh- nice. My allergy is just 100% cross contaminated all the time.
I am sure yours...
Read moreJust left the drive thru few minutes ago. When I got here I went to order box #2 since someone was ordering in #1. The guy taking orders skipped me by 3 people. I get to the window it’s a female so I ask her how do they know if someone is at the other voice box. She tells me they get a beep in their head phones. I explain my frustrated concern and she tells me “yeah that’s a tricky one I’m sorry that happened, try to go to #1 from now on” uh excuse me? Must be an often thing here So why have a #2 voice box, close it off???! Or how about you tell your co workers not to ignore the BEEP. Is it rocket science? I see why these people are stuck working for fast food!!! I shouldn’t have to waste 20 minutes of my brain for people with no common sense. Terrible definitely no longer coming here since my first bad experience was...
Read moreToday I have made a mistake. I have ordered 4 burgers, 2 Crispy Chicken Sandwiches, one with mayo, 1 large fries and 1 large onion rings with zesty sauce. Once I have made my order, the cashier said my total. But on accident, he told me if I wanted 4 more burgers. I said yes to the 4 original ones, but no to the 4 other ones. But he put the 4 others in the bag by accident anyway, not realizing that I was supposed to get only 4. So when I went out to my car, I looked at the slip and it had 8 burgers on it! My total for what I have ordered was about 21 dollars. I have been doing takeout more frequently than eating in places because of what is happening right now. I will show people that sometimes establishments make mistakes. But Man, Their Crispy Chicken Sandwiches are Really Good!!! Especially with...
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