Rent-A-Center — Local services in Mahoning Township

Kind of tired of being treated like a villain when I’ve been a loyal customer for so long. NEVER had a late payment in over a year of business with them and just recently my last two were late by 1-2 days. This time the payment fell on a weekend, I get paid Wednesdays and pay it first thing in the morning, yet they have someone already banging on my door, like the police. Constant texts and calls, sounding aggravated. I pay on time every single time, and when there is no issue they are great to work with, but miss a payment by a day or two and they treat you like dirt? A little more leniency towards repeated on time customers would be great. I don’t mind paying a late fee at all, thats totally understandable, but to threaten to take the merchandise away and bang on my door after a...

Customer service in store is great. Placed a delivery for Thursday april2 between 4 and 6. Went in store around 1230 that day only to find out I was not getting my living room furniture. I was told carlos was supposed to call me but never did to let me know about my delivery. So now my old furniture already was out for trash and no new furniture. So here I am no furniture in my living room. Not the best way to keep a customer. Not very happy as a returning customer. I was told they won't be able to deliver it till next week when they get the truck back. A large company like this should have a back up delivery truck for...

If you miss a payment the staff is extremely rude, they pound on your doors but don’t wait for you to answer, call and threaten to send the police (AFTER making a payment), harass you before your next payment is even due… they have no compassion. If you change jobs they will not adjust to biweekly payments or anything. I’ve used rent a center for a decade and this store is the only one I’ve ever had...