Let me begin with this: the food was very good.

So, why the two stars, then?

We had been looking forward to this place since the moment they opened doors, it just took us a while to get everyone together to finally go.

Our group of ten (10) had a reservation last night, for 6:30PM. Our group showed up promptly on-time, minus two people who were 3 minutes behind. Before we could even explain that we had two people behind we had two hosts firmly state that regardless of the size of the group the only way we could order all-you-can-eat was if everyone was choosing it, else we would need to all order from the standard items menu. We were seated and our additional two people arrived only to be standing by the hostess desk with no one so much as looking at them, I had to go and get them.

This was minor. Our table was given two in-house menus and two paper-printed to-go menus and were once again told - repeatedly - that our party order had to be either all you can eat for everyone (only ONE of two, so either chicken or BBQ) or the standard menu items. Almost half an hour later the waitress was finally at our table to take the order. It took a while - and a number of trips to the kitchen to double-check - to make sure we could address food allergy concerns for one member of our party; The menu is NOT particularly friendly to food allergies and the restaurant staff was not flexible when we asked whether it was possible to substitute certain ingredients in some specific items and that everything would only come as-is which limited our person of allergies to strictly certain items on the premium steaks portion of the menu. After the order was placed it was over a half an hour more until staff came back with the food which was to be prepared at the table, minus a few individual items which took ANOTHER half an hour to wait for until everyone was pretty much done; as the result we had some unfinished food and wanted to take it with us, but when we had mentioned it to the waiter we were immediately told "you can't take food home with you". We had to then explain - to the same people who took our order - that the leftovers were from standard orders and not from all-you-can-eat before they finally agreed to bring some boxes.

Our overall experience was over two hours long and was packed with what seemed like almost hostility from some staff members who seemed to carry animosity toward our party from the moment we walked in. I don't know whether it was something about our group that just rubbed them the wrong way or they treat all customers like that but as a summary I can safely say that while this was our first visit it has also been our last.

To the owners and staff: a part of our group are in the restaurant business. If you have some concerns about any specific clientele about potentially taking advantage of your business perks - they're your concerns. When you resolve them by treated all - or even some - of your customers with this kind of hostility like everyone's a potential con-artist and they need you more than you need them - that's an enormous "turn-off" for the customer, but you do you and continue to disrespect your customers as much as you want. There are plenty of other restaurants to enjoy in the area.

To potential customers: while the food is once again good avoid unless you have a small party, aren't particular about your choices, and don't care how they're treated.