The UPS Store — Local services in Mahwah

I went into the UPS store 2 weeks ago to return several items to Amazon which I haven’t done before. I walked in and there were 2 people at the counter helping people. There was 1 person that walked in after me and I let him go ahead of me since he was shipping 1 item and I was shipping 9. When it was my turn I went to the counter and told the woman that I was returning 9 items to Amazon and apologized in advance for the volume of items. She was incredibly rude and first asked me if I screen shotted the return barcodes. I told her I didn’t and apologized because I wasn’t aware I was supposed to. She kept rolling her eyes at me and said that because I wasn’t prepared she’d only allow me to do 3 at a time and would have to make me wait while she took other customers who were. I turned and looked behind me and there was 1 person waiting and the other employee took them before I was done with my first 3. She looked behind me and said that she guessed she could do another 3 since there was no one waiting. Amazon also told me I didn’t need to purchase packaging or pay for returning items. The women said that I had to purchase a box for an item that did not come in a box. I just said ok thanked her and she didn’t even respond as I left. I understand there is a pandemic and that being customer facing is difficult as I have worked customer facing through the entire pandemic and have NEVER been so rude to anyone. Hands down one of the nastiest employees I’ve encountered in...

It’s an unlucky day if you have the Indian lady UPS worker working there that day. She will tell you your crazy, your package which says it it was 100% delivered days ago is not there. You will come back twice after confirming with customer support that the package is there. She will tell you that she searched the whole store for days and just minutes ago checked and it wasn’t there. You need that package that very night and will lose your patience, go behind the counter, and see you packages sitting with your box number in open view. She will tell you: go get another UPS store box, don’t come to this UPS anymore, we don’t want you, that she’s tired, that she doesn’t want to be here, that it is your fault for not coming for the package the very hour it was delivered. That she has better. things to do. That there is something wrong with you for grabbing your own package that she lied twice about and refused to give to you. This lady is ruining your business. To the owner: get better staff, and by staff, I mean this woman. She makes people including myself stop purchasing a box here and purchasing at the UPS store in Ramsey which has MUCH BETTER...

During my visit, I encountered a situation while attempting to return an Amazon package. I requested approximately 14 inches of tape to seal the box, and the clerk informed me that there would be a $2.00 charge for such a small amount. I felt this charge was excessive and expressed my concern. At that point, the store manager, who has a beard, approached me. Unfortunately, his response was not only dismissive but also quite rude. He stated that the store was not a charity and that they were in business to make a profit. His words and demeanor were unprofessional and left me feeling disrespected as a customer. Due to this experience, I have decided that neither I nor my friends will be returning to this store in the future. I believe that customer service is crucial in any business, and I hope you take this feedback into consideration to improve future...