Dunkin' — Restaurant in Malden

I have been a loyal Dunkin' Donuts customer for years, and I particularly enjoy their cold brew coffee. However, my experience at this specific location has been nothing short of frustrating and disappointing.

On multiple occasions, I have ordered a black cold brew through the drive-thru, only to be given a regular iced coffee and charged for the cold brew price. Initially, I thought it might be a one-time mistake, but after this happening twice before, I'm convinced it’s a recurring issue.

Yesterday, I decided to place my order in-store, thinking it might help avoid the mix-up. To my dismay, I watched the staff pour a regular iced coffee instead of the cold brew I ordered. When I confronted them about it, they responded with, "How do you know the difference?" and insisted it was cold brew. As someone who has been drinking cold brew since its introduction, I can confidently say that I know the difference.

This location feels like a scam. Charging customers for cold brew and serving regular iced coffee instead is unacceptable. The lack of honesty and poor customer service is disappointing. I would strongly recommend avoiding...

This morning at 6:40 a.m., I walked in to get my coffee, nobody was in the front, they had only 2 people working on the drive-through window, when I asked nicely if someone can help me there, both emplyees were super rude and the guy came to me and said " if you are busy just leave???!" With a very bad attitude. I asked him to be nice and to close the door if they were just serving the drive-through. The wost is that I went to the drive-through, and they gave me the worst coffee ☕️ that I have tasted in a dunkin'Donuts. No cream was added!

Waste of time and money... No hospitality, not welcoming, no quality... this place used to be good before, even the manager used to be nice. Now they're ruining Dunkin' Donuts'...

I guess if you're looking for extremely hot coffee and donuts the place to go would be Dunkin Donuts. I find that the coffee is way too hot. When I go to Dunkin Donuts I always have to ask 4 extra light coffee to cool it down so I don't burn my mouth. Their coffee is good just way too hot.. and as far as getting inside with a wheel chair it is close to Impossible because there are two doors you have to go through to get inside. I don't understand the establishment and they're thinking that they need two doors just to get inside and the doors aren't like they are very heavy you need someone else to escort you just to get inside. I am not signaling out Dunkin Donuts it's all establishments that have two doors just...