Dunkin' — Restaurant in Manchester

I have never felt so disrespected at a Dunkin’ Donuts before. During my recent visit, an employee (Ashley) rushed me at the drive-thru, repeatedly saying “Hello, hello, hello” in a condescending tone—despite there being no one behind me. It was snowing, and I was simply trying to place my order. Her attitude made me uncomfortable, and when I pointed out that this wasn’t the first time she had treated me this way, she flat-out told me, “You should go somewhere else to eat.”

No customer should ever be made to feel unwelcome, but this employee has repeatedly ruined my experience and made it clear she doesn’t care about customers. When I called to report the issue, I was told the general manager, Shanda, would contact me. Instead, I had to follow up myself, and ended up speaking to the Franchise Owner, Ana. When I finally spoke with her, she barely let me explain my side. She kept interrupting, assumed I had “already made up my mind,” and instead of acknowledging the issue, she just kept asking me what I wanted her to do about it. Frankly, it’s her job to address employee misconduct, not mine.

To make matters worse, I later found out that Ashley is actually a manager. If management is treating customers this way, it’s no wonder the experience is so poor. I have supported this location as a local resident, but after this, I don’t feel welcome here at all. If this is how they treat paying customers, I can’t imagine how they handle other complaints. Absolutely...

Very dissatisfied and disappointed about the young Spanish- looking employee that works here. She was super rude from the beginning of the order. I was so polite to her all the time but she was intentionally rude and mean to me. She acted like I am doing a crime by ordering food there.

Out of the kindness and To prevent her from running back and forth I went close to the place she was making my drink and very politely ask if she can add one more item to my order and she yelled me “ Give me a second I have other customers” . No one was there except me . She just wanted to scold me for no reason from the beginning. I don’t know why managers allow to work this kind of mean people there. She understood that I became upset for her scoldings towards me ; then told me to go and wait at the register and tried to contaminate the food item I newly added. Unbelievable!

Customers are not your enemies girl. You get a salary from the money we pay for the foods . And I understand why most customers select to be rude to this kind of employees. They well deserve that treatment. I wish for her to have same kind of rude and mean people everyday! Other employees...

If you are having a great day, do not try the drive-thru at night here - I am shocked to see such people work at Dunkin. I am an old customer and have been enjoying the coffee and hot chocolates for a really long time. However, the person at the drive through at this location had no manners - she slammed the window on my face as if I owed her a favor. The way she took our order - she did not let us speak - I ordered from the window (I could barely hear her on the speaker) - a small hot latte, and she closed the window even before I could complete rest of my order. After a quick minute, she returned back, handed me a cup, scanned my card and slammed the window again. It seemed like I disturbed her in between her sleep. I did not place the rest of the order and had to drive out of there. Later I found the hot latte she gave me was actually, weirdly cold! (Not ice-cold, but not hot at all) In a hot cup! I would have gone back to the store but I would like to keep the rest of my sanity with me for today. This was enough to keep me awake...