Cafe Rio Fresh Modern Mexican — Restaurant in Manhattan Beach

If I could rate this place a 0 I would. They literally messed up my order 5 TIMES OK! That’s pretty pathetic. I don’t know who’s in charge at this restaurant but it’s no reason my order should have been screwed up this many times. I’ve been waiting for my food since 6pm and it’s 9pm and I still don’t have my correct order. A few weeks ago I ordered a salad, it arrived with no dressing. I ordered it again in the same day and I received my salad with the salad dressing spilled al inside the bag. Today I order the same thinking thinking maybe the last time it was just a bad day. NOPE! They’re pretty consistent with no including the correct items you order and giving you someone else’s order. I ordered again and guess what? I received 2 burritos with an excessive amount of queso on top. Like who eats a burrito with queso on top? Long story short I still don’t have my salad or my salad dressing. I am NEVER ORDERING FROM THIS RESTAURANT AGAIN. Oh and when I called customer service I spoke with Connie who was rude to me as if I did something wrong and she hung up in my face when I asked to speak with her supervisor or someone more professional who enjoyed working in customer service providing service to the paying clients that are keeping her employed. I’m pretty sure she hates her...

Go anywhere else. Not even sure where to start...

First, you step into the place and all you can see are obnoxious quotes all over the wall lauding how great the place is. "Rated by Zagat!" "Winner of over 60 awards!".

Next, this restaurant has a very Chipotle-esque assembly line, but the ingredients are absolutely not fresh- Their meat sits wet in cafeteria-style pans which the employees very hastily slop into your tin bowl, which goes inside a conveyor oven and onto the next assemblyman. They do make their own tortillas from scratch, but this hardly makes any difference.

$20 for our meals. No sodas, no guacamole- $20. We start eating, and my girlfriend's side of rice was undercooked. The rice was crunchy. Unbelievable. My burrito was bland and I shoveled it into my mouth like a busy chore. At some point I stopped to get some Chalua to douse the remainder of my burrito with.

After finishing, I didn't feel full, but I did not feel like eating anything else. It has been about 3 hours and my stomach does not feel good. Will never go to a cafe rio again and will stick to hole-in-the-wall establishments that know how to prepare and make food- Not carelessly manufacture it.

Hell, even Del Taco would have been a much cheaper and much more satisfying option. I regret...

Some of your workers NEED lesson in food preparation and handling!!! They seem kinda rude and impatient too!! They dont even know the right way to prepare flour tortillas and to keep their customer's order " warm"! I Went in to buy the 2 for .99 cents 6" flour tortillas fir snack and one of the girls behind the counter just dumps it into the round foil tin pans opened and just passes it down like they didnt care!!! They used tin pan where they usually prepare the burritos and tacos in, instead of rolling my 2 tortillas into a foil which I thought they usually do so it can keep it warm!! And I was taking it to go too! But WHEN a customer in front of me also ordered the same 2 flour tortillas aside from his Taco order, the person behind the counter wrapped his flour tortilla in foil and HIS order was for DINE IN!! If you are really are a Mexican descent then you should know the right way to keep tortillas warm by wrapping them in foil whenever customers buy it, and NOT dump it into those foil pans in open air where it will get cold quickly by the time we pay for it!! Learn to do your jobs the right way! It doesn't take...