Goodcents — Restaurant in Manhattan

Three hours ago, from the time of writing this, I ordered a sandwich. And it just never came.

Well, that's an exaggeration, the first time it came, they delivered the wrong one--which is completely fine, and understandable, it happens. I called back, the person I talked to was more than pleasant, everything's good.

An hour later, I called back, because the correct order never came. Again, the person I spoke to was wonderful, they said their drivers were out, and it'd be there in a few minutes.

Another hour passes. I called back again, and talked to the owner--who was absolutely lovely--and he told me that it was an error on their end, they'd get one out to me in around ten minutes.

ANOTHER half an hour passes. No sandwich. I called back and asked for a refund, and the owner obliged and was very apologetic, and honestly, how wonderful the people were about all this is the reason this is 3 stars. I wanted to do one, but it just didn't feel right considering how polite everyone was about it.

But he comped me for it, and told me that it was still on its' way regardless. I figured I could stick around for another couple minutes (I ordered it on my lunch break at work, but I had closed the shop up by this point) because, honestly, I'm starving and felt like ... I don't know, he refunded me but that was two hours of my life devoted to a damn sandwich.

So I wait. For half an hour. The sandwich never came.

The people here seem really nice. But if you want a sandwich, your best bet is just to go in.

The irony of the entire situation, is I'd actually originally called the OTHER location, and they told me "We're a little short on drivers, if you want it faster, you'd probably better call the...

The food here is amazing I will say that ... But just last night after a movie me and my girlfriend which we both love goodcents craved a tasty sub from there and come to find out once we got to the location they were closed... It was a little past 9 pm so it baffles me that the place was closed... Bad business not even be able to honor your own made up hours... Its like yall close when you feel like it ... Both locations were closed ... It's the summer time In a college city you would think you would stay open to atleast midnight or at the extreme very least honor your business hours on your website or Change them ... Pretty inconvienant to drive all the way across town to arrive at a murky dark closed food place that should of still been open in the first place... Ridiculous. Subway might suck but they can stay open to...

I usually have a great experience every time I come to Mr. Goodcents but this time it wasn’t so great and I wanted to actually done in this time with my son . I had to have my sandwich remade Because the guy wasn’t listening and I still think he put the wrong sauces on my sandwich . When it was time to remake the girl threw my bread down and the meat on top . My bread was flat and I know that there wasn’t enough meat on there like usual or the sandwich that was made before it was messed up . My son Kids size looked better than my 6” . I told the guy I wanted to use three dollars off of loyalty rewards and he took 30 cents and ran my card before making sure and didn’t give me my receipt just threw it away. Not good for someone that comes here all the time and I’m...