Starbucks — Restaurant in Manhattan

My girlfriend and I came in to get coffee and while we were through the drive-through, we had already paid for our drinks and an obnoxiously rude worker who was on her phone the entire time mind you. Her name is Ms Jewls, literally after telling me, I owed her money I simply said what? Not only was she rude, but told me that I didn’t have to be mean about it. As my friend and I were stumped, I asked her mean about what what are you talking about and she just shut the window on me I would definitely say that I will not be coming back to the store because of her poor attitude and the way that she not only treated me a customer who had done nothing wrong was just waiting to simply have our drinks handed to us, but she made the whole atmosphere just horrible is a horrible, horrible experience. And I always say if you don’t like your job, then don’t work there, but for crying out loud, you shouldn’t have workers being mean to their customers and if she’s a manager, you should probably demote her because she simply did not know what page anybody else was on in the entire...

The management here should be ashamed. Absolutely the worst experience I’ve ever had at a Starbucks and I’ve been to plenty. I ordered a drink (pretty standard, nothing wild), and the barista messed it up. No big deal, mistakes happen. So I politely went up to the counter to ask if I could get it remade. Instead of even pretending to care, the barista, Jewls it said on her name tag (is that even a real name), snapped at me with an attitude so rude it honestly stunned me. But it gets worse. While I’m still standing there, she turns around, grabs a bottle of syrup off the counter, shoves it under her apron like we’re in some weird caffeine-themed heist movie, and just walks out to her car. Absolutely unacceptable. Between the attitude, the messed-up drink, and what looked suspiciously like theft, I’ll be taking my overpriced coffee business elsewhere. One star only because zero isn’t an option....

Another failed service opportunity at Starbucks. I only drink decaf so I always order a brewed decaf. I know it will take time and it will be a pour over. This particular Starbucks refused to do a pour over saying they do not have decaf beans. They would be able to do a decaf americano but that is much more of a cost. Looks like this Starbucks is only out for the profit and couldn’t care less about customer service. So frustrating when employees care. So I leave without my morning coffee. It is too bad that this store and the employee have no concern about service. Another nail in corporate Starbucks. No wonder Starbucks is struggling. I have been a loyal brand customer for way too many years. Might be time for a brand change. Thank you Starbucks employee for putting yourselves over...