Subway — Restaurant in Manor

“ SUB-PAR “ 100 % not the “ Sub-WAY “ I know from 20 + years ago . WASN’T even a customer ! Verbally attacked & assaulted/cussed AND given the finger ON CAMERA behind the in store manager’s back ..by STEPHANIE , who STILL WORKS THERE , and resides at my apartment complex . Mad over getting HERSELF a previous leash violation for her 2 dogs off the leash , and my reporting to her the office for verbally assaulting and cussing me over my protecting my SERVICE DOG from her unleashed and untrained “ pets “ . SHE decided to verbally assault me while on the clock . As I walk BY on my way to the pharmacy . I didn’t know she works there. Speaking with the “ area manager “ was JUST as HORRIBLE ! Called him and explained the scenario, he said “ he’d view the tape . The following day , rather than call me back as I requested, I … had to call him . Only to be told “ Well YOU … were JUST AS BAD “ … EXCUSE ME ?! SHE verbally attacked ME …for the 2nd time … in less than a month . This time publicly… but YOU want to make comparisons ??? Are you kidding me !? His response “ well , Ive taken care of it internally . “ I don’t feel safe with her working there … SAME RESPONSE ! Then he said “ well unless there’s something else have a good day “ and HUNG UP on me ! So apparently Subway condones and backs this unprofessional behavior from both it’s front line staff and so called “ MANAGERS “ WORST STORE I’ve EVER seen . DO NOT EAT HERE ! All the managers play Secret Agent MJ & BL … two letter abbreviations… to distance themselves from their managerial incompetence and that under them . Truly pathetic ! There is NO corporate “ customer experience or complaint “ phone # anymore … GEEEEE...

If 0 stars was possible I would give 0. I've basically lived on Subway for about 20 years. I've eaten in many Subways in 6 states. Always always had good experiences.

This Subway in Manor is staffed by people who absolutely will not smile, won't even attempt to be friendly, won't speak to you even to ask questions about your sandwich as they're building it. They stare past you and act like you are inconveniencing them by keeping them in their job. If the bothersome customers weren't in front of them, they wouldn't have their job. Apparently these folks don't get that basic concept.

After ordering in the Subway app, I've gotten our sandwiches home only to open them and find that they are nearly just bread with a few onions and some mayonnaise or mustard. Completely lacking ham or turkey that was paid for and selected (paid extra for the double protein). We also get ingredients we didn't ask for, or don't get ingredients that we did ask for.

If ordering in person, the employees won't even make eye contact or speak to start the process of making your sandwich. They make customers repeat what they asked for over and over.

If someone is this miserable in their job, they really do need to either try to resolve the source of their unhappiness, or seek a different career.

We absolutely will not visit this location again. We now go 10 miles out of our way in heavy traffic to go to the Parmer location. That location delivers the great Subway experience that...

I don’t often write reviews, but never in my life have I felt so disappointed by customer service. We were told the toaster was down. The manager came back from a break and saw the employee putting buffalo chicken (apparently raw, and a health code violation) onto my sandwich. To which he said “I didn’t see anything,” as opposed to stopping the employee from serving us. Since the toaster was down, we asked if they could put our toppings on the side because we were going to just toast the sandwich at home. The employee looked baffled at this request. They were “out of” salad bowls to put them in, so I suggested they put the toppings in cups. Josh, the manager, laughed at our request, and asked if we were going to pay for the cups. At this point, I was baffled. Then, Josh proceeds to tell me “he shouldn’t even be selling me the buffalo chicken because it’s a health code violation.” Yet, the employee continued to pack it up and Josh offered to wrap our toppings in NAPKINS. As opposed to just giving us a subway soda cup for them. I have never seen customer service this bad, and at that point, we left and chose to go somewhere else. If I could offer advice it would be to have some management and customer service education for the employees so they can grow the reputation and brand of subways excellent customer service...