Sake Steak House — Restaurant in Mansfield

My 85-year-old mother has advanced Alzheimer’s. We were a party of 6.(four adults ,one senior, one child. We had two appetizers , four hibachi, 3 extra sides, drinks etc. We asked if my mother could get the children’s hibachi which was still $20. It wasn’t really the cost. It was more the size of the food. The waitress who was very sweet came over and said the manager would not let us order for my mother the children’s hibachi, I left the table because I did not want to make my mother nervous to go talk to the manager. I explained to him her condition and truthfully she doesn’t really eat much. She doesn’t even really know where she is and would it be OK to order the $20 children’s hibachi . He said no, a rule is a rule and what I should’ve done is just ordered it for my granddaughter. I really didn’t understand what he was saying or what conclusion we came to, but I left and went back to my table. We were celebrating my son‘s birthday, and my mom had not been out in a long time. All of a sudden this man dressed all in black, who looked like the other workers there, but was American came over the table and threatened me not to ever speak to any of them again like that ! I truly don’t think I spoken any sort of way other than I am loud, and I definitely did not deserve to be yelled at in front of my whole family and basically threatened. Before I could even really understand what just happened, the man disappeared. The other staff members claim that he was just another patron sitting at the bar however, he truly was dressed like he worked in the kitchen. Needless to say, we felt very uncomfortable. I felt threatened. My son was very angry and it was his birthday. We were going to walk out, but we decided to stay only because we had ordered all of our food already. For the record:The man who cooked the food was great, and our waitress was very sweet. BUT our entire meal we were being watched through the giant fish tank. We were also uncomfortable. The manager claimed that the person that came over and yelled at us was only another customer. I do not believe that to be true. Our check was over $200 and I tipped the cook and the waitress 20% BUT I will NEVER go there again! Kind of sad because it’s a great place to go celebrate a birthday or special occasion, but I guess we’ll take our...

The very rude manager could use a lot of lessons in customer service. He doesn’t know how to deal with upset customers. Instead of apologizing for their mistake, he just aggravated the situation. We ordered steaks at the Hibachi table - one regular and one kid’s. When the check arrived we were being charged for one combo meal — steak+chicken, which was over $10 more. When we complained, he said in a very authoritative manner, that we have to pay for it anyway because we ate it. We told him we were never served chicken but only steak. The cook even confirmed our orders before he cooked the dinner in front of us. So the rude manager called the cook to confirm if in fact we didn’t get the chicken. Now the cook seemed to remember that he served the chicken to the people who were seated next to us but have already left. And he somehow also remembered giving our kid more shrimps than usual. Now the rude manager changed his reason to because they gave our kid more shrimps than they normally do in Hibachi, so we still have to pay the combo. But the cook knew that we only ordered kid’s steak, he even confirmed the order for crying out loud, its his fault for giving more shrimps. It took over 15 minutes for the manager to decide what to do. If we didn’t follow it up again it could have taken even longer. This rude manager shouldn’t manage a client-oriented business in our opinion, no people skills, can’t decide swiftly, raises his voice to customers. And by the way, the cook should also be taught how to cook the steak right. We asked for medium well steak but he cooked it very well done -so tough and chewy! We’re not coming back to...

Writing as I’m departing from the restaurant.

Today my boyfriend and I wanted to eat out, (our #1 place is closed on Mondays) we had two orders of sushi, a couple apps, and two drinks.

The food was fine. I don’t think anyone is looking for Michelin starred food, but it was solid comfort food.

Service though. Service goes a very long way to make up for many minor mistakes. I ordered a lychee martini that was not at all balanced, mostly vodka and juice. I asked our server, who was very personable and kind, if she wouldn’t mind getting a bit more juice as the drink was very strong. Didn’t help. So I was honest and said the drink wasn’t great. Ellen apologized and said she’d speak to the manager. Said manager sends Ellen back to me to say “it’s a martini so, it’s supposed to be strong” and offered me $3 off… I firstly apologized to Ellen for having to tell me such a thing herself and asked to speak with the manager directly. The manager was very rude, dismissive, and lacked any awareness. We are one of very few tables in here on a Monday night. I wasn’t looking for a refund, all I wanted was the drink to be remade. Or offer me a replacement option. Even water would have been nice!

I get this drink at least once a month while out. His response was that the bartender has been in this industry for 7 years and every customer says it’s not strong enough or too strong. Fine… but I’m the customer in front of you saying this isn’t a good rendition. He dismissed my feedback again and walked away. We paid the full bill including a 20% tip because it was not our server’s fault, but I promise you I will not be back a...