Sonic Drive-In — Restaurant in Mansfield

If I could give 0 stars I would.. my receipt is for reference. The customer service at this store is absolutely terrible from the regular store workers up to the store manager Edwin. Absolutely horrible and have no regard for making customers feel satisfied or happy. I am actually disgusted with how they treated me as a paying customer over 1-2 extra marinara sauce that I had ordered online through the app with my medium mozzarella sticks.. on the app it shows no charge for any extra sauces, so why would they NOT honor that when it clearly shows NO CHARGE? I had to speak with an employee and he told me they charge now and have for months.. mind you, I have been multiple times to this location and never had an issue with my mobile order regarding my extra marinara sauces with my food. I then asked for the manager on duty (Edwin) and he once again told me that they charge for extra sauces and he refused to give me 1 extra sauce for 6 mozzarella sticks. He was rude, unprofessional and disrespectful to me voicing this. He had a major attitude when explaining this to me because I was frustrated about this. I am 8 1/2 months pregnant and all I wanted was 1 extra sauce. It’s just ridiculous. I informed him “you’d rather have an unhappy customer and have an absolutely bad review over 1 marinara sauce?” He said he can’t do anything about it and refused to make it right. What type of customer service is this? And what is their expectation as a company to provide customer service for paying customers? It’s just ridiculous honestly. I walked away after telling him I would be leaving a review, survey and complaining and he could’ve cared less. These people need to be re-trained, and honestly let go for the lack of respect they have to provide exceptional customer service. Its really not that hard. Especially over 1 sauce or how you even speak to paying customers.

Not sure who the owner is but they definitely need to do something about this location and the employees! Edwin for sure needs to be fired because he not a good manager and does not deserve that title with the lack of care and customer...

Sloooooooow! This is the worst at delivering hot food and drinks. Plus when you order anything with bacon, you det very little c9mpared ro all ither sonics. If you order extra bacon, you'll get the same small amount as regular bacon. Cheeseburgers and breakfast burritoa. I order extra extra bacon and a get very little, but they will put a little more patty sausage. (most sonics use crumble sausage which is better, but here they cut that corner too with patty sausage). Quit ripping people off!! I keep ordering thinking it'll changes, but no yet.. Everyday or two, I order a Route 44 Coke off the Sonic app 10 mins before I arrive, then it tales 10+ minutes for them to bring it out. All the while they're in there just talking and not bringing anything out. IT'S BAD!! If you order ahead, go through drive through. The morning guy is pretty cool and quick. Wlso, Please teach EVERYONE how to change the BIB of coke and other products. Its very simple, but it took over 15 minutes to change one out because the GM was the only one who knew how... I trained all my employees on how to change them out, restock their supplies and POS fixes. Hope this place gets better because its the closest one to my offuce. The car hops have gotten better with...

I go to this sonic every Thursday for diner. Every Friday and Saturday for breakfast. Thursday I waited in the drive- thru for 25 minutes. This Saturday my mom waited 25 minutes in the bay for a Tea. I called the manager Dora to see if something was going on. Because this is unusual. Always have good service with them. Her response was No she didn't wait that long. My mom and I had left the house at the same time. I went to McDonald's got breakfast for my sister for the week. My mom had gone straight to sonic for Tea. She was sitting in the bay when I got there and I went thru the drive thru. I got mine and out by the time my mom got her Tea. The point is this so called manager is rude number 1. 2. I was just trying to talk to this manager about the wait time and she didn't want to hear about it. When you have to wait 25 minutes for a glass of Tea there is a problem. Owners look into this SONIC before they start losing business. Over a rude manager that doesn't have...