Taco Bell — Restaurant in Mansfield

I visited the location yesterday and had a bad experience with the lady taking my order. Prior to ordering my food she had a bad attitude. We told her that we needed to place 2 orders. Normally they just say to let them know when your done with the first order, but this lady said "what do you want". Once we pulled up to the window, the rudeness continued. She didn't say hi or even the total. She just held out the card reader. When trying to put my card away, she held out my water and said here in a rude tone twice. I then told her that she didn't need to be rude, then started acting fake nice. I had then asked if I could speak to the manager and she began talking under her breath and slammed the window behind her. When she gave us our food, she tossed it to us. Shortly after, the manager came to the window and expressed how sorry she was. And that she has also had many issues with this employee. She gave us the number for the supervisor (John) and said that he would be able to help with the situation. Both my girlfriend and I had tried to call him and left messages, but never received a reply. After this experience, I am very disappointed in the customer service that this taco bell has. We visit this location atleast twice a week and have only had 1 other bad experience, which involved the same older lady. I feel that something needs to be done or more people will be turned away from this location,...

I never thought I’d have to write something like this, but my recent experience at Taco Bell was absolutely disgusting. I ordered a meal and halfway through eating, I found what was very clearly a pubic hair in my food. It was not a normal hair — it was short, coarse, and completely unacceptable.

This is a MAJOR health violation and beyond unsanitary. I was immediately sick to my stomach and lost all appetite. I don’t know how something like this could happen, but it shows a complete lack of cleanliness and food safety.

When I spoke to the general manager about it, she showed no interest in the cleanliness of the restaurant or the quality of the food. Her attitude was careless and dismissive, which made the situation even worse.

I reported it to the staff, and they didn’t take it seriously — no apology, no accountability, just offered to “make another one.” Are you kidding me? After that?

This experience has completely turned me off from ever returning to Taco Bell again. I’m also considering reporting this to the health department because no one should have to go through something this...

In drive thru the young lady taking orders and payment sounded very disgruntled and she got my order complely backwards an i couldn't see the little tiny screen for the order and couldn't read what was being placed for my order and it was dark outside and fairly late trying to get dinner home for my daughter and myself i didn't want to sit qnd go thru the order but I got home and opened it up to find out it was completely opposite of the way i placed my order and figured out why my order was almost 15 dollars more than I anticipated it to be but i figured it das due to inflation and drove home but as i said the order was placed completely backwards it cost way more than it should have and i pulled up to the window and the lady barely spoke to me at all other than to tell me the cost however the food was hot and good just the service was awful and it was unfortunate because I was in an extremely good mood and I was questioning myself if i had done something wrong or had spoken to her in an ill manner all the way home so I asked my passenger and they said they felt she was being...