Panda Express — Restaurant in Marana

Sorry to say this, but ever since the male managers disappeared and female managers showed up the food quality has just plummeted. This used to be the best Panda I've ever been to, now I don't even want to go back. All the dishes used to be fresh all the time, now half of everything is dried out and disgusting. The chicken teriyaki is always burnt now. The chow mein is always overcooked. Nothing tastes the same. I asked if they had new cooks and they said no. I guess the new managers care more about getting a bonus from lower food waste by keeping old items there forever instead of throwing them out and replacing with fresh, then they care about serving good food and making sales. Funny part is it'll backfire completely because their total sales are going to drop drastically. I was there at lunchtime today, which used to be busy, and there was NO ONE there, I was the only patron. I wish someone would turn this place back around to what it was 2-3 months ago, because I for one won't be back for quite a while, and I'm sure others feel the same way based on the traffic the last two times...

Wow! We came in here on a Thursday at about 6:15 (5/16/2019) and they were SLAMMED! The line was practically out the door...we walked in and were in line! They worked so fast to get everyone through and were smiling and helpful with all the customers, still offering samples and giving excellent service, even with the rush. I was SO impressed! This crew was trained EXCEPTIONALLY well! Kudos to management for the training, AND for having the store appropriately staffed for this time of day! We were only in line for 5-10 minutes until we were paying and got our food and our service was great! While we were eating, the crowd died down, the workers were hustling to clean up, prepping for the next rush. I love the Beijing Beef and it was as expected, DH had the same, and Dad had the Honey Walnut Shrimp and liked it too. Everyone was very happy with the food. Again, I was SO impressed with the speed of the crew, even after the rush, but the courtesy and customer service during the rush was OUTSTANDING. ...

Out of 38 panda express for the very first time had the worst costumer yet to date as of 5/7/35 Over the road driver so have 18 weeler dont fit on drive through got to restaurant 9:30pm was told store close to walk in costumers i told them situation all got told nothing they can do every single employee just stared and well nothing to be of help so order online and walked it on drive through be ause even if i did order was told they are not alowed to open doors. This is a new to me after this ridicoulus experience they need good mangement here been other 38 pandas right closing time i always order and just bring to door and leave very helpfull including bad areas in los angeles california or laredo texas or small towns. Just ridicoulus way to not even offer solution and besides if they close 9:30 pm should be stated at door atleast. This really ruined whole week of driving all over the us this so far has top it off.

Other than that food is regular panda food pretty good over all Atmosphere very nice...