T.J. Maxx — Local services in Marana

I recently visited this location with my son and daughter to shop for clothes, and unfortunately the fitting room experience was very disappointing. When we arrived, I let the attendant know we had 9 items. When I asked if we could go back, she just stared, and when she finally responded it was in a very rude tone, telling me it was “per item, not per hanger.” I now understand the policy, but the way it was communicated came across as unnecessarily unpleasant.

On top of that, trying on clothes with zip ties keeping items attached to hangers and shirts attached to pants made the whole process frustrating and uncomfortable.

The worst part was when my daughter finished and I wanted my 8-year-old son to try on his clothes. I asked to use the women’s fitting room (where there is also a family option), but the attendant refused and told us we had to go to the men’s side. I explained he is only 8 years old, but she still did not allow us to use the family option.

Overall, the interaction from start to finish was unwelcoming and stressful. Because of this experience, I don’t think we’ll be returning...

I am leaving one star for a store I spend thousands of dollars a year at, or did. I had a return of an item worn once for a matter of an hour. The item wore so terribly and looked like it was 2 years old. Although color was in perfect tact. I had a receipt for my item but no tag, (my bad) although the description matched clearly on the receipt which was 6 weeks old. I don’t typically do returns, ever. All I asked was for an exchange. I am VERY DISSAPOINTED that the woman behind the counter looked at me like how dare I even attempt such a thing and like I perhaps was lying. The store manager was clearly there and could have over ridden this decision. He stood there and didn’t say a single word. As a business owner myself in Oro Valley his management of a simple task was lack luster. I will no longer support nor spend another cent...

I give Vannia the store clerk 5 stars...she was working alone sat May 24th and I went in at 1945 and the line was to the door...the manager did nothing to help her but she trudged along amazingly...Personally I would have walked out as an employee.. this is totally unacceptable to treat an obviously wonderful employee this way...I never come to this store but felt so sad for this woman...this is slave labor and no one should be put in this situation...I feel like I have to speak up because I was incredibly impressed with her resilience and fortitude but felt sad for her...please acknowledge her and reward her...no one should be put in this position...so many customers and absolutely no help but she was so sweet and accommodating! She deserves more than...