Jersey Mike's Subs — Restaurant in Maricopa

Picture this, you’ve spent all day working overtime and finally get your toddler to bed. You realize you haven’t eaten all day, and decide to go ahead and order something to eat - you earned it! What sounds amazing? A sandwich. You’ve never tried Jersey Mikes before and decide to give them a try, ordering pickup for 15 mins later. You leave a few minutes late to head to the store because it’s a Saturday night and it’s probably been busy, so you want to allow a bit of extra time for it to be made.

You get to the store, and check for your order on the pickup shelf. It’s not there, but no worries. You walk to the register and are rudely asked by an employee if you’re waiting for pickup. You confirm, and they (again, rudely) tell you they’re out of bread and it’ll be another 15-20 minutes. Then another employee says it’ll actually be 30+. You ask why no one could be bothered to take 2 minutes to pick up the phone and CALL YOU to notify you before you waste time driving to the store just to be told your order you placed 20 MINUTES AGO can’t be made. The cashier walks over to the register and issues a refund without so much as an “I’m sorry”, complete silence. While walking out you find out another patron has already been waiting for 30 minutes for an order he also placed online and never got a call for.

Unfortunately, this was my experience with Jersey Mikes tonight and man - what a terrible first impression. I understand that things get busy, I understand mistakes happen, but a touch of kindness and consideration goes a long way to bridge the gap between slight frustration and completely losing a customer. If I’d been called and notified of the delay ahead of time, I happily would’ve waited...

Let me start by saying the food was great as always. The cashier, Shelbie was also did a good job. The problem was the manager on duty on 12/21/19 at 11:39 AM. We stopped there to order two subs to go for lunch. We decided to order two large subs so we would have leftovers. We had a coupon for one free six inch sub with the purchase of another one. My husband asked Shelbie if he could charge us for one whole sub and one half sub and use the coupon for the other half sub. He didn’t know if he could do that so he called his manager out from the back room to ask her. She got flustered when my husband asked if this was possible. It wasn’t even a big deal to us if she just would’ve said no as we eat there all the time and we could’ve just used the coupon next time. But instead she made a big scene in front of a big lunch hour crowd and threw her hands up saying “I can’t deal with this” as she walked into the back room leaving us and Shelbie standing there with no answer to our question. All she had to do was say no, that’s not possible. We are service people so we eat lunch there all the time. Her behavior was childish and very unprofessional. We haven’t...

I want to start with the fact that I LOVE Jersey Mike's! The sandwiches are amazing, the food quality is fantastic!! However here in maricopa the customer service is atrocious! I have had many times the worst service with rudeness from employees and feeling dismissed as a customer who decides to come spend my hard earned money on food here when I can choose to go anywhere else! I called one night multiple times to be met with a busy signal over and over so I go to the store and the girl working who might actually be the "manager" was sitting at a table with her boyfriend with the phone sitting there and the phone was on so that they couldn't recieve calls! I try calling again another night and the same thing! How can service be so low and abysmal! Also on one of my orders I asked multiple times if my sandwich was correct and was assured it was but once I got home of course it was not! This place needs new management and a complete overhaul of how the store is run and operated!! Please, Jersey Mike's if you care about reputation, you will correct this issue here in...